Senior ServiceNow Architect (Hands-on) to lead Health & Safety module implementation and roadmap for a large Energy & Utilities client

Location: GTA (Mississauga / Vaughan) - Hybrid (1 day/week onsite, as needed for workshops)

Duration: 5-month contract (high likelihood of extension)

Start: Targeting late May or early June 2026

Hours: 40/week

Our client is seeking a Senior ServiceNow Architect (hands-on) to support a major ServiceNow transformation within the Energy & Utilities sector. The organization is modernizing from legacy systems and expanding ServiceNow as a core platform.

This role will lead the end-to-end implementation of the Health & Safety module, while contributing to the broader roadmap across additional modules (e.g., Employee Center). The successful candidate will act as a client-facing lead, responsible for solution design, stakeholder engagement, and guiding offshore teams.

• Lead the end-to-end design and implementation of the ServiceNow Health & Safety module
• Engage with stakeholders to gather requirements, lead workshops, and define solutions
• Act as the primary interface between client teams and offshore developers
• Provide hands-on configuration and development within ServiceNow as needed
• Guide offshore teams through technical direction and quality oversight
• Support integrations (e.g., ServiceNow-Jira, APIs)
• Contribute to the ServiceNow roadmap and future module expansion

• 8-12+ years of IT experience, including 5-7+ years with ServiceNow
• Experience leading end-to-end ServiceNow implementations (architecture through delivery)
• Hands-on experience with the ServiceNow Health & Safety module and Employee Centre
• Strong experience with ServiceNow configuration, workflows, and scripting
• Proven ability to work in a client-facing role (workshops, stakeholder engagement)
• Experience guiding offshore development teams
• Strong communication skills with the ability to translate business needs into technical solutions

Nice-to-Haves

• Experience in the Energy & Utilities sector