Senior SAP C4C Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape

We are seeking an experienced SAP Cloud for Customer (C4C) Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C, demonstrated experience leading client workshops, and excellent communication and stakeholder management skills.

Location: 100% Remote

Employment Type: [20h / week]

Duration 15 Sept 2025 to 15 Nov2025

Key Responsibilities:

• Lead and facilitate business workshops to gather and analyze client requirements related to SAP C4C and Field Service Management (FSM).
• Translate business requirements into functional specifications for SAP C4C and FSM modules.
• Configure and customize SAP C4C to meet business needs, in alignment with FSM integration points.
• Act as the primary point of contact for client stakeholders throughout the project lifecycle.
• Work closely with technical teams, architects, and other functional consultants to ensure seamless integration with FSM and backend systems (e.g., S/4HANA).
• Develop and present solution designs, roadmaps, and implementation strategies to clients.
• Provide guidance and best practices for C4C in the context of service operations, customer engagement, and FSM and ESM.
• Support data migration, testing, training, and change management activities.
• Ensure project deliverables are met on time, within scope, and to the expected quality.

Must Haves

• Minimum 5+ years of experience in SAP C4C (Service/Sales), with at least 1 full lifecycle implementation involving SAP FSM or ESM.
• Strong knowledge of SAP C4C functionality including service tickets, customer management, workflows, and integrations.
• Experience leading workshops and stakeholder discussions, with the ability to manage competing priorities and expectations.
• Excellent communication skills, both verbal and written, with proven experience in client-facing roles.
• Ability to translate business language into technical solutions and vice versa.
• Strong client management and interpersonal skills - able to build relationships and influence decision-making.
• Familiarity with integration to S/4HANA or ECC and understanding of service business processes.
• Experience in agile or hybrid delivery environments is a plus.

Preferred Qualifications:

• SAP C4C or SAP FSM certification(s).
• Experience with middleware/integration platforms (e.g., CPI, PI/PO).
• Knowledge of customer service KPIs and analytics.