Senior ITSM/ServiceNow SME to support IT Incident Management Processes for client the Investment Management Industry
S.i. Systems
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on July 24th, 2025
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Starting date : 1 position to fill as soon as possible
Description
Hours: 37.5/Week
Location: Toronto, ON
Work Model: 3 days onsite
Contract: 14 Month Contract + possibility of extension
- Resolve complex IT incidents to minimize business impact.
- Lead and improve core ITSM processes (Incident, Problem, Change, Request).
- Analyze service performance data to drive continuous improvement.
- Collaborate with IT, business units, and vendors to resolve issues.
- Enhance and maintain ServiceNow workspaces to support reporting and workflow.
- Mentor junior IT analysts to strengthen team capabilities.
- Support business continuity and disaster recovery planning.
- 7+ years of ITSM experience in a mid-to-large enterprise environment.
- Strong understanding of ITIL practices.
- Hands-on experience with ServiceNow
- Solid knowledge of incident, problem, and change management.
- Degree in Information Technology, Computer Science, or related field.
- Strong communication and stakeholder management skills.
- Exposure to GenAI or LLMs
- Experience with cloud platforms like AWS, Azure, or GCP.
- Background in database administration (Oracle, SQL Server).
- Understanding of advanced networking and cybersecurity principles.
- Experience leading root cause analysis sessions.
- Prior exposure to disaster recovery planning or business continuity exercises.
- JIRA Service Management.
Requirements
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undetermined
undetermined
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