Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -06
S.i. Systems
Ottawa, ON-
Number of positions available : 1
- Salary To be discussed
-
Contract job
- Published on September 25th, 2025
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Starting date : 1 position to fill as soon as possible
Description
Our valued public sector client is hiring a Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization.
Background:
The department currently has approximately 100 Softphones in use at facilities across the country but, the plan is that there will be 25,000 installed within the next 5 years.
Tasks:
- Eliciting, analyzing, and documenting business requirements for the Softphone solution.
- Defining functional and non-functional requirements, ensuring alignment with organizational goals and GoC standards.
- Mapping current state workflows and identifying changes required for the Softphone rollout.
- Conducting impact analyses related to business processes, security, IT infrastructure, and end-user operations.
- Preparing business requirements documents (BRD), use cases, process flows, and traceability matrices.
- Facilitating workshops, stakeholder interviews, and requirements validation sessions.
- Assisting with user acceptance testing (UAT) by preparing test cases, coordinating testing sessions, and validating that solutions meet business needs.
Must Haves:
- Business Analyst - 10+ years
- Telecommunication Projects - 5+ years
- Softphone - 1+ years
Requirements
undetermined
undetermined
undetermined
undetermined
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