Senior Business Analyst with office consolidation enablement and call centre management solutions experience required (2025-035)

The goal of this assignment is to analyze operational processes, providing an accurate current state, and define viable future states to enhance or introduce new systems, procedures, and workflows.

Specifically, this assignment currently has the following main objectives (but is not limited to) :

· Document the current state of systems and processes

· Identify GAPS in relation to management goals and best practices

· Determine a viable future state to integrate the future state (software and business processes) within the Client’s architecture and environment

· Work with stakeholders to ensure understanding of benefits and efficiences of streamlined processes

The assignment has a number of initiatives to be undertaken in 2025/2026, where the Business Analyst will prepare documentation to support the initiatives, including, but not limited to, current state, future state and gap analysis; business, functional, and non-functional requirements; workflows. He or she will work closely with the business, architectural, vendors, and technical teams to deliver viable future states and accurate, measurable business requirements.

MUST HAVE:

· University degree or college diploma in a related field (e.g. Computer Science, Information System, Engineering) or equivalent experience

· Minimum 10 years of professional experience as a Business Analyst, Business/Systems Analyst, and/or Business Architect

· Extensive knowledge and experience in office consolidation enablement solutions, call centre management solutions and business process reengineering

· Developing use cases, validating test cases and relevant documentation related to business analysis including plans, presentations and solution implementation

· Experience in initiatives involving IT systems and multiple stakeholders

· Knowledge of MS Project, Word, Excel, PowerPoint, Outlook, SharePoint, Visio

· ITIL, CBAP, PBA, Scrum Master and/or PMP certification is an asset

· Public Service experience is an asset