Senior Business Analyst to provide project and operational support for an IT operations team for a crown corporation client

Our valued crown corporation client is seeking a Senior Business Analyst to provide project and operational support for an IT operations team!

Initial 1 year contract with possibility of 2 year extension. Hybrid: 10 days/month of on-site work required in downtown Ottawa, ON.

Responsibilities:

• Work with internal stakeholders and subject matter experts to meet project goals and best practices
• Use JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines
• Gather and analyze data to identify process performance gaps, recommending improvements where necessary
• Identify and define the scope of requirements, assessing impact, expected outcomes, and key success metrics
• Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint
• Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs
• Communicate with clients as needed to clarify requirements and provide progress updates
• Assist in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented
• Monitor JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members
• Assist in creating and presenting process reports and dashboards for client approvals and executive reviews
• Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned
• Help address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated
• Work with other teams and ensure compliance with established processes
• Follow up on pending tasks and dependencies to move projects forward
• Assist with developing test plans and scripts, ensuring that changes meet quality and business requirements
• Support end-to-end process validation and user acceptance testing
• Provide all-around project assistance where needed, whether it’s handling documentation, process tracking, or stakeholder coordination
• Adapt to shifting priorities and support the project manager in various administrative and strategic capacities

Must Have Skills:

• 8+ years of demonstrated experience as a Business Analyst with strongly demonstrated experience with business process / value stream mapping
• Proficient in the use of ServiceNow ITSM modules and reporting
• Demonstrated analytical experience with Microsoft’s suite of tools including Visio, Excel, PowerPoint and Word
• Proficient in the use of Atlassian Jira
• Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles

Nice-to-have Skills:

• International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation
• Certification as a BA or Product Owner (CBAP, CSPO etc..)