Senior Banking Change Manger - leads end user–focused change initiatives across Personal Banking and Business Banking 98281-1

Position Title: Senior Change Manger

Duration: 9 months

Work Model: Hybrid - 2 days per week (Tuesday and Wednesday) + every third Friday. Must be flexible to attend additional in-person sessions as required by the program.

Location: 81 Bay Street

The People Change Management (PCM) team leads end user-focused change initiatives across Personal Banking and Business Banking, including contact centers and banking centers.

They drive adoption and engagement for organizational, process, and technology-driven changes-ensuring impacted employees are prepared, supported, and equipped to adopt new ways of working.

Job Description:

The Senior Change Manager will design and deliver comprehensive change management strategies supporting adoption across Personal & Business Banking. This role requires deep experience in people-focused change, strong facilitation skills, and the ability to influence stakeholders from frontline teams to senior leaders.

You will develop and execute PCM strategies, conduct assessments, build engagement plans, and lead delivery of change activities to minimize resistance and ensure strong employee readiness.

Key Responsibilities

• Develop and execute end-to-end People Change Management strategies and tactical plans

• Conduct impact assessments, stakeholder analyses, and readiness assessments

• Collaborate with PMs, Business SMEs, and internal partners to ensure alignment

• Lead engagement activities:

• Town halls
• Focus groups
• Leadership updates
• Frontline presentations

• Create and deliver change materials (playbacks, communication content, presentations)

• Monitor adoption and identify mitigation strategies to reduce change resistance

• Support successful implementation across multiple concurrent initiatives

• Act as a primary conduit between project teams and frontline employees

Must Have Requirement:

• 10+ years in People Change Management - focused on end-user adoption, not project or technology management.
• Proven ability to develop PCM strategies and actionable tactical plans.
• Hands-on experience executing change (e.g., delivering engagement sessions, presenting to senior leaders and frontline staff).
• Pro-Sci is a non-negotiable
• Experience supporting change within large, transformational programs
• Ability to support multiple concurrent initiatives (2-3+)

Nice to Have:

Financial services industry background

The contractor must be comfortable:

• Working across 2-3 concurrent initiatives (mix of tech and process changes)

• Acting as the voice to the frontline and facilitating engagement activities

• Adapting to different levels of project maturity (some early strategy work, some mid-stream execution)