Senior Agile Project Manager to help migrate seven contact centers to a new cloud based contact center solution in the public sector

Our valued public sector client is seeking a Senior Agile Project Manager to help migrate seven contact centers to a new cloud based contact center solution.

These contact centres are currently on the Hosted Contact Centre Solution (HCCS) platform, which is reaching end-of-life in October 2027 and will not be renewed. Due to the complexity of the migrations, and project management maturity level and skillset, CPD requires the expertise of multiple Project Managers, dedicated to the various sub-projects within the workstream: Knowledge Management (KM), Identity Service Access Management (iSAMS), Contact Centre as a Solution (CCaaS), Workload Management (WLM), Workforce Management (WFM), and Skills Repository.

Tasks include:

• Collaborate with internal team members and CPD project teams and ensure that clients and stakeholder relationships are coordinated and managed to achieve the identified CPD projects objectives
• Manage project scope, including defining requirements, prioritizing features, and managing change requests
• Effectively manage stakeholders, including customers, business owners, and team members during project meetings
• Lead and upskill project teams using strong experience in Agile methodologies like Scrum, Kanban, or a hybrid approach
• Using project management best practices and established Programme standards, processes and tools, develop, plan, analyze, control, evaluate and prioritize deliverables and requirements for the CPD projects within scheduled time, cost and scope parameters

Must Haves:

• Understanding of SAFe principles including SAFe roles and responsibilities
• Experience with Lean Portfolio Management and Value Stream Mapping
• Business transformation Projects with a value of 10 Million
• Valid PMP
• Post secondary Education in IT
• Enhanced Reliability

Nice to Haves:

• Valid SAFe Certification