QA Lead - 81406

Role Title: QA Process Analyst (Consultant)

Line of Business: Personal and Business Banking

Duration: Until 31 March 2026

Location: Primarily Downtown Toronto - Sometimes in Scarborough (2 times a week in office, subject to change)

Role Mandate:

Managing and tracking currency maintenance, requirement documentation, project delivery, risk/problem identification and remediation, security compliance, business as usual (BAU) support, process optimization and roadmap alignment for Branch QA finances.

Team Structure:

The team works in groups primarily, but some work will be completed independently.

Role Responsibilities:

• Conducts independent analysis and assessment to resolve strategic issues.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Monitors and tracks performance, and addresses any issues.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Leads and implements core initiatives with complete test strategies.

• Able to develop test automation suites, design frameworks, and define standards.

• Oversees several test projects simultaneously and provides scheduling support to operations.

• Ensures that systems and software are functionally appropriate, technically sound and well integrated.

• Reviews, evaluates, and derives requirements for testability.

• Designs, develops, executes, and maintains testing strategies and plans to ensure stability and efficiency, enabling a seamless customer experience.

• Executes and verifies test cases as part of the overall functional testing of Information Technology products as well as reporting defects and test results to the stakeholders.

• Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank.

• Ensures the accuracy and consistency of test results through documentation processes. Follows SDLC process.

• Communicates the overall quality of a deliverable and ensures metrics are used to drive delivery and identify any areas of concern.

• Participates in programs/projects across the enterprise.

• Participates as an active stakeholder in every initiative, driving quality based on fact-based metrics.

• Ensures development teams’ unit testing practices are in place and confirms core criteria met prior to integrated testing delivery.

• Proactively provides improvement opportunities to the team to enhance the customer experience.

• Drives the testing automation capabilities.

• Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.

• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

• Focus is primarily on business/group within the bank; may have broader, enterprise-wide focus.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently on a range of complex tasks, which may include unique situations.

• Broader work or accountabilities may be assigned as needed.

Must Have Skills:

• Have past working experience in managing finances in clarity/PPM.

• Primary metric - Customer Connect application knowledge and working experience.

• 10+ years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business. Is another degree fine as well?

• Knowledge of the SDLC, testing concepts, methodologies, metrics, and automated testing frameworks

• Problem solving skills including the ability to troubleshoot and identify problem areas throughout testing.

• Able to analyze data and use testing metrics to highlight improvement opportunities.

• In-depth verbal & written communication skills

• Ability to communicate and manage with multiple PMs and finance teams on test estimations/finances/portfolio management/clarity related aspects/ financial reconciliations.

• In-depth collaboration & team skills

• In-depth analytical and problem solving skills

• In-depth influence skills

• Data driven decision making

Nice to Have Skills:

• Previous Banking experience

• Previous Financial industry experience

Interviews:

1-2 rounds, the first will be over teams for 60 minutes. This will involve technical testing on Customer Connect. The second round may be in person.