Program Manager, ITSM
S.i. Systems
Vancouver, BC-
Number of positions available : 1
- Salary To be discussed
-
Contract job
- Published since 1 day(s)
-
Starting date : 1 position to fill as soon as possible
Description
S.i. Systems client is looking for a Program Manager, ITSM to lead service delivery teams, collaborate with partners, and use ITSM standard methodologies to improve service quality and customer happiness
12 month contract - high chance of extension - hybrid (3 days per week) in Vancouver, BC - 37.5 hours/week
MUST HAVES:
- Minimum of 10 years of experience in IT Service Management, with at least 5 years in a leadership role.
- Detailed knowledge and technical skills of ITIL framework with demonstrable experience with transformation and ongoing operations of Service Management processes
- Demonstrated experience is managing external service providers and ensuring delivery quality
- Proficiency in implementing strategies for successful organizational change and management (PROSCI ADKAR)
- Knowledge of ServiceNow platform, IT Service Management frameworks and other relevant ITSM tools
- Demonstrated experience in leading process improvement and organizational change initiatives
- Validated expertise and overall responsibility in customer service and contact centre services, performance and new generation capabilities
NICE TO HAVES:
- Experience in the mining or heavy industry sector
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
Requirements
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