Junior Azure Virtual Desktop analyst to build, deploy and support tier 1-2 on AVD's through ServiceNow

Our client is looking for a Junior Azure Virtual Desktop analyst to build, deploy and support tier 1-2 on AVD's through ServiceNow in an ITIL environment

Must haves:

• 3+ years' experience as an Azure Support analyst supporting Azure Virtual Desktops
• Must have previous experience with tier 1-2 support
• ITIL Processes: Familiarity with ITIL practices and ticketing systems like ServiceNow
• Experience with Powershell scripting and Azure CLI for automating
• Must have Microsoft Certifications
• Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
• Microsoft Certified: Azure Administrator Associate (AZ-104

Responsibilities:

• Build and deploy Azure AVDs as requested through ServiceNow.
• Provide Tier 1 and Tier 2 support for AVD users experiencing connectivity, performance, or access issues.
• Develop and maintain Ansible playbooks and roles for various automation tasks.
• Design, implement, and manage automation workflows to streamline operational processes.
• Diagnose and resolve problems related to virtual machines, session hosts, user profiles, and remote app delivery.
• Ensure scalability, efficiency, and resilience in automation solutions.
• Assist in configuring host pools, session hosts, and application groups
• Maintain and update AVD images, ensuring compliance with security patches and software updates
• Manage user access and permissions via Microsoft Entra ID (formerly Azure AD)