Jr. Bilingual Contact Center Billing Analyst - 2884

Duration: Until 30 Dec (high possibility of extension)

Location: Onsite - Montreal

Hourly Pay Range: $20/- to $26/- per hour

This role supports Quebec, Atlantic Canada and Ontario, and requires candidates to be able to communicate with all customers.

Accountabilities:

• Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

• Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

• Interpret and identify the customer’s needs and respond appropriately and professionally.

• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

• Take ownership of customer relations through service and commitment to follow through.

Must Have Qualifications:

• Fluent in both French and English written and oral.

• Previous Customer Service experience - preferably in a call center environment.

• Ability to multi-task in a fast-paced space.

• Quick to adapt to an evolving surrounding.

• Professional telephone/email talent and etiquette.

• Proficiency in word processing, excel and various web-based programs/Windows applications.

• Clear and concise supportive communication and interpersonal skills.

• Analyze and resolve customer concerns (problem solving skills).

• Attendance and punctuality are essential for this role.

Desired Qualifications:

• 1-2 years’ experience in a contact center environment.

• Excellent telephone manner and communication skills.

• Prior customer service experience in a similar role.