Jr Helpdesk Analyst with IAM (Identity and Access Management) support experience to assist with user access, application onboarding

Our client is Canada's largest retailer. They are looking for a Jr Helpdesk Analyst with IAM (Identity and Access Management) support experience to assist with user access, application onboarding, and access reviews for a suite of ~30 internal banking applications. This role will operate primarily through ServiceNow and focuses on manual access tasks, user support, and compliance-driven processes.

Location: Hybrid - 4x/week onsite Brampton

Contract until April end 2026

• Access Management Support:
• Handle user access requests, provisioning, and de-provisioning through ServiceNow.
• Respond to user inquiries and issues related to application access.
• Troubleshoot and resolve access-related issues in coordination with app owners or support teams.
• App Review & Compliance:
• Perform regular access reviews for applications to ensure users have correct permissions.
• Escalate and follow up on any discrepancies or risks identified during review cycles.
• Application Onboarding Support:
• Support the onboarding of new applications into the IAM/request management process.
• Work with internal teams to document access roles and requirements.
• Ticket Management:
• Monitor and manage IAM-related tickets in ServiceNow.
• Ensure timely resolution and proper documentation for audit and tracking.
• User Communication:
• Provide clear communication to users on request statuses and any required actions.
• Assist with user education around access policies and procedures.

• 2+ years’ experience in a Helpdesk or IT Support role with exposure to IAM tasks.
• Experience using ServiceNow or similar ticketing/request management systems.
• Familiarity with user access management, provisioning/de-provisioning, and account troubleshooting.
• Comfortable working in a manual access process environment.
• Strong attention to detail, documentation, and follow-through.
• Ability to communicate clearly with both technical and non-technical users.

• Exposure to SailPoint or other Identity Governance tools.
• Experience supporting users in banking or financial services environments.
• Familiarity with compliance-driven processes (e.g., SOX, access audits, user recertification).