Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 18953

Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 18953

Location- 100% Remote

Duration- 6 months, possibility of extension

Hours- 7.5 Hours a day

Responsibilities-

• Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date
• Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
• Provide administrative support to clinicians by completing administrative tasks
• Book appointments and facilitate communication of messages between clinicians and patients
• Coordinate with our clinic and other operations team members to ensure complete patient care
• Direct and/or re-direct patient referrals and requisitions via fax
• Proactively follow up on lab results, diagnostic tests, and referral statuses
• Support patient inquiries on our support desk platform
• Organize, manage and file incoming patient faxes

Must have skills:

• Bilingualism (French, English)
• Available for all of these working shifts in Eastern time zone: (2pm-10pm / 4pm-12am - weekdays) (11am-7pm / 2pm-10pm / 4pm-12am - weekends) (First 2 weeks of training : 9 am-5 pm)
• Knowledge of medical terminology, experience handling confidential medical records or physical charts
• Private clinic, Dental clinic, or primary care experience is an asset
• Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients

Nice to have skills:

• Technical skills
• Experience working in a clinic
• Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)

Nice to have skills:

1. Technical skills

2. Experience working in a clinic