IT Change Manager - 57256

Duration: 12 months

Extension/Conversion possible: Yes

Rotation Schedule: Potential 7am to 3pm or 11am to 7 pm ( Need to be available for both can rotate depending on business needs .

Interview Process: In person for both rounds 1 panel + 1 final with leadership

Work Location: 2 days per week onsite - will go up to 4 days per week; Toronto, ON

Alternate Locations: Creekside in Mississauga, Scarborough SOC location

Must be flexible to go to any of the 3 sites for a meeting if needed

Description:

IT Specialist - Change Management (contract) to join the Technology Change Management team supporting the defined Technology Change Management process.

This position reports to the enterprise technology Change Management process owner and is a key position within the Technology Change Management team which is responsible for the daily coordination of technology Changes across all Line of Business within the bank.

Role Summary:

This role requires strong organizational skills, written and oral communication skills, an ability to multi-task, as well as attention to detail.

The incumbent will have working knowledge of the ITIL framework and familiarity with an ITIL aligned tool.

Familiarity with ServiceNow

• Coordination and execution of the Change Management process on a daily basis, providing both process and client support.

• Serve as a subject matter expert on IT Service Management Change Management process and tool.

• Chair / manage various Technology Change Management related meetings

• Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes

• Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders .

• Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.

• Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL

• Facilitation of collision mitigation and conflict.

• Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.

• Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)

Required Skills Include:

• College Degree or equivalent work experience (Computer Science Preferable).

• 5+ years of experience working in a large and dynamic Enterprise Operations environment.

• Strong understanding of IT Service Management discipline as it relates Change, Incident, and Problem Management. With a strong working knowledge of IT Change Management methods and procedures.

• ITIL Foundations certified ITIL v4

• Proficient with MS Office Suite of products (Outlook, Word, Excel, PowerPoint )

• Working knowledge of ServiceNow or another ITIL aligned Service Management tool is an asset