IT Application Support Team Lead responsible for managing a large portfolio of enterprise infrastructure applications for a growing telematics organizatio

IT Application Support Team Lead responsible for managing a large portfolio of enterprise infrastructure applications for a growing telematics organization

Location: Oakville (hybrid, 2 days onsite)

Responsibilities:

• Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications.
• End-to-end responsibility for evaluating, onboarding, and supporting SaaS tools or cloud platforms.
• Responsible for leading product replacements, vendor management, or integrations
• Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture.
• Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture.
• Manage team task assignments, work arrangements and other department expectations.
• Engage in high priority incidents and manage escalations with internal users, departments and third party vendors.
• Lead problem management to resolve recurring issues in a timely manner.

Must Haves:

• 3-5 years of experience managing or leading technical application support teams
• Strong hands-on experience with cloud platforms and enterprise applications
• Deep knowledge of enterprise-level SaaS ecosystems, with the ability to ramp up quickly on new tools
• Direct experience with the following tools:
• Google Workspace (entire suite)
• GitLab
• Unleash (feature flag management)
• Elastic (logging and monitoring)
• Jira
• Strong communication and leadership skills, with the ability to guide both technical staff and business stakeholders
• Experience working in executive-facing, high-visibility environments