IT Analyst I - Technical Support - 55531

Business Unit: 4 - A&E, Strategy, Planning and Enablement

Duration: 9 months

Extension possible: Yes

Conversion Possible: Yes

Schedule: Rotation - Continental format - Details will be provided below

Rotation Schedule:

MANDATORY : There is no flexibility must be able to work both shifts **** Previously candidates have negotiated this at the interview step which was not appreciated by the manager ******

YES The department is 24/7/365, operating 12hr shifts on rotating basis (including holidays), rotating shift hours are 7am to 7pm, and 7pm to 7am. (refer to shift rotation example below)

Interview Process: 1 round Virtual

Work Location: Onsite to train ( 3 months ) then will be hybrid - This position will require you to be onsite at one of the locations as we follow a hybrid workplace model:

SOC Datacentre (740 Progress Ave Scarborough, Ontario, Canada M1H 2X3)

Week Mon Tues Wed Thur Fri Sat Sun

1 D D D

2 D D

3 M M M M

4 D D D D D

5 M M M

6 M M

7 D D D D

8 M M M M M

Legend:

D Days 7am - 7pm

M Midnights 7pm - 7am

As stated this 8 week rotation will continue on repeating.

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: College IT related

Years of experience: 2yrs

Reason for request/why opened: Replacement

% Interaction with Stakeholders: 100%

Team Size: 8 ppl

Selling Points of Position: Working within a leading FI organization

Background : Call center / Service desk ideally

Batch Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing front line support and monitoring of the banks critical batch environment. Canadian and US critical application Batch and File Transmission processing.

In this role you would be responsible for monitoring banks production batch and file transfers, providing incident and management as well monitoring SLA/SLO's.

You would be working on the mainframe with distributed systems, using tools such as CA7,TSO,Autosys, Idash, Tibco MFT, ServiceNow and others.

Batch Operations provides front line support and monitoring of the banks critical batch environment. The primary focus of the team is monitoring / surveillance / L1 support of the following platforms:

· US mainframe batch processing

· CDN mainframe batch processing

· CDN / US Distributed Batch Processing across CA7 and Autosys

· File transmission across TCP / FTP / NDM / Tibco platforms

Incident Management

· Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders

· Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution

· Resolution of customer / client requests

Change Management

· Provide effective change management discipline, ensuring stability to the production environment

· May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

· Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders