Intermediate HR Business Analyst to support a global Talent Acquisition CRM (Bemery) rollout and SuccessFactors integration for one of our banking clients3

Intermediate HR Business Analyst to support a global Talent Acquisition CRM (Bemery) rollout and SuccessFactors integration for one of our banking clients - 39554

Location Address: Hybrid, Toronto - 3 days/week (Tuesdays, rest is flexible)

Contract Duration: 6 months

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

Business group: Global Recruitment Strategies - part of the Global Talent Acquisition Centre of Excellence- team works on technologies and tools within Recruitment

Project: The Global Recruitment Strategies team is implementing a new Candidate Relationship Management (CRM) tool (Bemery) that will integrate with the SuccessFactors platform. This global rollout spans 13 countries and represents the first time many of these teams will adopt this type of product.

The contractor will serve as the primary business representative for Talent Acquisition (TA), translating TA needs, coordinating project activities, and supporting delivery in partnership with the Technology Project Manager. The project is high-visibility, involves multiple stakeholders and vendors, and requires strong coordination, communication, and project management capabilities. A contract resource has been approved to support this rollout, with a target go-live date in October. Change Management teams will lead the final deployment, while this role ensures the business and global teams are prepared.

Typical Day in Role:

• Support and/or manage the end-to-end lifecycle of the global CRM implementation.
• Collaborate with Talent Acquisition teams, HR, regional partners, and vendors to ensure requirements are translated accurately, testing is coordinated, issues are resolved, and the tool is configured to meet global and local business needs.
• Have significant exposure to global recruitment operations, process standardization, vendor management, and technology integration (including SuccessFactors).
• Partner with Talent Acquisition, HR, and Business Stakeholders to understand and articulate business needs.
• Support or manage full project lifecycle activities for recruitment strategic initiatives.
• Work closely with recruitment operations and optimization teams to implement and evaluate recruitment programs.
• Provide subject matter expertise and guidance on recruitment practices and processes.
• Translate business requirements into vendor-ready functional specifications; facilitate workshops with cross-functional global teams.
• Align project activities and deliverables with organizational strategic priorities.
• Identify, manage, and mitigate risks and issues across the program lifecycle.
• Ensure consistent application of project management methodologies and documentation.
• Monitor industry trends and best practices to recommend improvements and enhancement opportunities.
• Manage vendor relationships, ensuring effective deployment, product enhancements, and timely issue resolution.
• Coordinate with partner teams and country representatives to gather requirements (e.g., talent pools, workflows, documentation).
• Support testing planning and execution, including triaging issues and escalating matters to vendors as needed.
• Maintain strong, clear communication across global stakeholders and team members.

Candidate Value Proposition:

The successful candidate will have the opportunity to:

• Work on a large-scale, high-visibility global program.
• Collaborate across multiple countries and regions.
• Gain exposure to global standardization efforts within Talent Acquisition.
• Work closely with technology teams, vendors, and integration partners (including SuccessFactors).
• Influence and shape a first-of-its-kind product rollout across the global TA organization.

Candidate Requirements/Must Have Skills:

• 3-5 years of experience in project management or business analysis, using project management methodologies
• 2+ years of experience in recruitment or recruitment COE functions, with a strong understanding of end-to-end recruitment processes, programs, and strategies

Nice-To-Have Skills:

• Experience with Applicant Tracking Systems (e.g., SuccessFactors, Workday).
• CRM tool experience (Bemery preferred).
• Experience supporting or implementing recruitment technology enhancements or system rollouts
• Bilingual in Spanish

Best VS. Average Candidate:

The ideal candidate:

• Has strong HR/Recruitment expertise and has led workshops related to recruitment technology.
• Is highly organized, influential, able to independently troubleshoot and escalate issues.
• Demonstrates strong communication and stakeholder management skills.
• Brings forward recommendations, thinks critically, and adapts quickly as issues arise.

Candidate Review & Selection - Interview Process

2 rounds - Teams Video/In Person - 1 hour

1st Video - with HM

2nd In Person - with HM + Director