Intermediate Delivery Manager with Digital Experience Management experience to support the eCommerce team of one of our banking clients - 40106/40600

Intermediate Delivery Manager with Digital Experience Management experience to support the eCommerce team of one of our banking clients - 40106/40600

Location Address: Downtown Toronto

Hybrid: 3 days in office (Anchor days: Monday or Friday. Remaining days are Flexible.)

Contract Duration: May 11th/2026 to 10/02/2026 (Extension and conversion possibility)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

Business group: Marketing and Digital Growth

Project: The Commerce (.COM) team in Marketing is reinventing discovery experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us.

This role contributes to the overall success of the Commerce Team in Canada by supporting the maintenance and building of company-owned web properties with a focus on continuous improvement to support sales and best-in-class customer experiences. Leads collaboration with partners across the bank to identify and execute new opportunities to improve channel performance. Supports the team’s business strategies and objectives by ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures, and web accessibility standards.

Typical Day in Role:

• Champion a customer-focused culture and drive impact and value to the business through understanding customer journeys across digital channels, providing an optimal experience for our customers and prospects and seamless paths to conversion.
• Lead and manage the creation, planning, and delivery of various web initiatives, analyze their effectiveness, and continue optimizing and improving customer experience.
• Build strong relationships with stakeholders to influence the planning, management, and optimization of all content across our public websites
• Lead the Digital Commerce channel strategy in support of the company's goals and objectives. Focus on a seamless customer experience for both new and existing customers, create and manage the roadmap of tactics and milestones that will accelerate growth.
• Identify key Digital Commerce opportunities and support the accelerated development of our channel performance. Actively monitor digital performance and identify innovative opportunities to support annual goals. Share findings with stakeholders to align on future opportunities.
• Analyze site data and user behavior to understand the customer and improve the customer experience through site optimization.
• Use competitive landscape knowledge or industry trends to develop innovative experiences that would support the business and brand and differentiate our company from other financial institutions.
• Partner with stakeholders to define and lead personalization opportunities to drive incremental value to the business.
• Build A/B tests and personalized experiences, in partnership with digital analytics, marketing, UX, content writers, and audience managers, aimed to enhance overall customer experience, improve relevancy, and increase digital sales.
• Consistently monitor, analyze, optimize and maintain site health (quality assurance, accessibility, and SEO) across all web pages in their portfolio.
• Actively pursue effective and efficient operations of respective areas in accordance with our company's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
• Champion a high-performance environment and contribute to an inclusive work environment.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Must have skills:

• 4+ years in Digital Experience Management, strategy, or relevant experience

• Minimum 4 years of relevant experience in the eCommerce space.

• Experience using marketing technology, Content Management Systems (Adobe Experience Manager preferred), and web testing and personalization software (i.e. Adobe Target)

• Solid understanding of translating business strategy into digital experience through of mix of personalization and A/B testing

• Proven experience leading strategies and roadmaps of tactics that deliver on business goals and objectives

• 1+ years of Experience in front-end using HTML, JavaScript, JSON and CSS

Nice to have:

• Experience in the financial industry is a plus

• Experience utilizing web analytics platforms to develop data-driven channel strategies (Adobe Analytics preferred)

• Deep knowledge of the impact of web content and SEO to drive optimizations and increase website traffic and user engagement

• Experience using Project Management software (such as JIRA, Confluence, or WorkFront) is preferred

• Practical experience with Agile development methodologies

Education:

• Bachelor (equivalent or higher) degree or relevant experience.

Best VS. Average Candidate:

The ideal candidate will be an experienced Digital Experience Manager with strong experience with Content management systems (AEM, Oracle, Strapi or similar) and leading digital initiatives and strategy. Previous experience in the e-commerce space is preferred.

Candidate Review & Selection

2 rounds back-to-back on the same day.

• 1st - 30 minutes - with Hiring Manager and Team member - Teams Video Call

• 2nd - In-person: 30 minutes - with Hiring Manager and Director

Hiring Manager’s availability to interview: ASAP