Intermediate Cash Management Services Business Analyst - 56811

Intermediate Cash Management Services Business Analyst -

Work Location:

- Remote, Onsite, or Hybrid: HYBRID - 4 days a week in office

- Address: - 3500 Steels Markham

Scope of Project: Migrating cash management to a new platforms - Customer interactions email and or Phone to discuss the upcoming migration

RESPONSIBILITIES:

The Cash Management Services (CMS) in Business Banking is responsible for delivering and managing tools that Business Banking customers use to issue and receive payments and manage their cashflow. Examples of these services include Web Business Banking (our on-line business banking platform), Wire Payment, Remote Deposit Capture and Electronic Funds Transfer services, etc.

CMS consists of a Sales and Onboarding team and a day-to-day Support team for the entire suite of Cash Management Products to all segments including Small Business Banking "SBB", Commercial Banking, Commercial National Accounts and Corporate Accounts. CMS provides an 8:00 AM to 8:00 PM EST, Monday to Friday, service support in a Call Centre environment.

This position is responsible for the successful migration of SBB customers from Web Business Banking "WBB" platform to The Bank's new digital banking platform, offering Business Banking customers online banking services that are secure, convenient, and connected.

Customers:

• Support a portfolio of customers by monitoring project scope/requirements, milestones, dependencies and benefits through the entire The Bank's migration lifecycle

• Supports the communication and uptake of risk and issue mitigation and escalation strategies with the onboarding process where necessary

• Excellent organization skills to support a range of projects varying in size, complexity and scope

• Ability to communicate and convey technical requirements and opportunities in a way that is easily understood and appropriate for the customers

• Ensure clear and concise messages are on all forms of communication (emails, verbal, etc.) to our Partners & Clients alike. This includes setting clear expectations and timelines for the customers & partners.

Business Operations:

• Thorough understanding of migration principles, procedures and best practices.

• Build and maintain strong relationships with the entire Product Group, Support and other internal departments to ensure migrations are completed on time, on budget and with maximum effectiveness.

• Maintain accurate details within the tracking database

• Meet target migration date

• Ensure accurate set-ups for all The Bank's migrations

• Identify process improvements ideas and recommend realistic and actionable ideas and where possibly lead and participate in the PI opportunity that will improve the process

MUST-HAVE Hard Skills:

1.) Business analyst

2.) MS Office suite

NICE-TO-HAVE

1.) Salesforce

2.) Cash management

3.) Bilingual ENG/ FR