Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455)

Our public-sector client is seeking a Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules

Candidates can be 100% remote in Canada working CST

Must haves

• 5+ years of experience as a Business Analyst or Systems Analyst with a focus on ServiceNow ITSM configuration for Software Asset Management (SAM) processes
• Experience with SAM process re-engineering and design using ITSM modules
• Experience with hands-on data migration into ServiceNow
• Experience with gap analysis and building business cases for advanced SAM solutions (SAM pro)

Nice to haves:

• ServiceNow Certified Systems Administrator
• Excellent written and verbal communication skills
• Previous experience in the public-sector or insurance industry

Responsibilities:

• ServiceNow Configuration requests - Ability to configure requests, change, and CMDB modules for software asset governance
• Process design and workflow development - Create requests approval, reclamation workflows aligned with information technology infrastructure library (ITIL)
• Data Modeling and reporting - Designing CMDB structures for software assets and building dashboards/KPI's for compliance and optimization.
• Governance Documentation - Writing SAM policy, process flows, responsibility matrices and operational runbooks.
• Ability to execute data migration tasks, including cleansing, mapping, and loading into ServiceNow
• Stakeholder engagement and training - Conducting workshops, delivering hands-on training and facilitating adoption of new processes
• Business Case development - Performing return on investment analysis and preparing justification for SAM Pro Adoption