Intermediate Automation Integration Analyst to design and implement integrations between monitoring platforms and ServiceNow

Our large, enterprise Oil & Gas industry client is seeking an Intermediate Automation Integration Analyst to design and implement integrations between monitoring platforms and ServiceNow.

This is an initial 1-year contract with a strong possibility of extension. The successful candidate will be based in Calgary and agreeable to working full-time onsite (5 days/week).

Must-Haves:

• 5+ years in automation/integration development within enterprise IT, network, or cybersecurity environments.
• Strong experience with firewall monitoring tools and its API for alerting and dashboard automation.
• Hands-on experience integrating ServiceNow with monitoring tools (MID Server, REST APIs, webhooks).
• Familiarity with firewall platforms and their management consoles.
• Proficiency in scripting languages (Python, PowerShell) for automation and API development.
• Understanding of ITIL processes and incident/change management workflows.
• Knowledge of secure API design and authentication mechanisms (OAuth, token-based).
• Familiarity with Azure’s serverless compute platform (function apps), sql server, application insights.
• Software lifecycle tools (github, terraform)

Nice-to-Haves:

• Experience integrating telemetry into SIEM platforms.
• Exposure to cloud automation tools (Azure Logic Apps, Automation Accounts, and similar).
• Familiarity with SNMP, syslog, and event forwarding for network/security devices.
• Knowledge of configuration management and compliance automation.

Key Responsibilities:

• Develop and maintain integrations between firewall monitoring dashboards and ServiceNow for automated alerting, incident creation, and escalation workflows.
• Build connectors and APIs for firewall monitoring tools to enable unified telemetry ingestion and automated ticketing.
• Automate operational workflows for firewall support, including configuration compliance checks, health monitoring, and incident response triggers.
• Collaborate with architecture and SOC teams to ensure telemetry flows into SIEM platforms and aligns with detection use cases.
• Create and maintain runbooks and SOPs for integration processes, troubleshooting, and change management.
• Ensure secure and scalable integration design, following corporate IT and cybersecurity standards.
• Support lifecycle automation for onboarding new firewall devices and retiring legacy systems.