Int. ServiceNow BSA - 54927

Business Unit: 4 - ITS SRE - NEW Practice (S_1007863)

Duration: 9 month contract

Extension possible: possible

Interview Process: 1 round interview- 1 hour, technical questions

Work Location: 160 Front Street West Hybrid- 2 days in office- usually between wed to Fri

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: Service now CSA cert is required, if they don’t have it must be completed within 1 month of start

Years of experience: 5 plus years. 3 years exp in Service now BSA

Reason for request/why opened: work volumes

% Interaction with Stakeholders: high amount

Project Scope: Service now security integration project

Team Size: 13 people and growing

Personality Style/Team Culture: BSA who is eager to learn and grow - need to have the right attitude to learn the role.

Selling Points of Position: important project to the bank, ability to learn and develop in the role

Best Vs Average Candidate:

Service now and integration of projects

Technical BSA experience not a business BSA

How will performance be measured: Monitoring their factors

Description:

Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks.

Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Accountabilities:

Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers)

Define, document and translate business requirements into detailed functional specifications and non-functional specifications.

Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager

Must Have

• Experience in driving ServiceNow Integration Projects - 2 years
• ServiceNow BSA - 5 years
• Confluence/JIRA - 3 years
• Agile Delivery - 3 years
• ITIL process/ITSM solutions - 3 years

Certifications:

• Service Now Certifications
• Certified Systems Administrator (CSA)

NICE TO HAVE

• SAFE PO/PM 6.0
• ITIL