Int. Application Support Analyst - 95506-1

Contract Duration: 6 months, possibility of extension

Remote/Hybrid: Tues in office and 2nd Friday of every month, Toronto, ON

Line of Business: RBSS -Remote Banking & Shared Services -support Technology Operation’s DevOps initiatives and streamline deployment activities through automation

Interview: 2 interviews

Project: Will be working on multiple projects and operations support for applications

Team details: 6 people - all app support analysts - mix of FTE and contractors

Overview:

Application Operations - Remote Banking & Shared Services (AO RBSS) team within Technology Operations. As a Production Application Support Specialist, you will partner with professionals to ensure high-quality systems delivery and stability of RBSS applications, including ECIF (Enterprise Customer Information Facility), Retail Master Portal, Fraud Monitoring- PRM Debit/Proactive Risk Management, EPC- Enterprise Product Catalog, Payment Hub - Retail (Webtango).

Daily Responsibilities:

• Make an impact by ensuring stability of our application and infrastructure technology for our clients.
• Identify and resolve medium to highly complex production problems for support of applications.
• Collaboratively work to identify root cause and defining actions to eliminate recurrence.
• Maintain a strong knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.
• Coordinate and/or execute implementation plans for new medium to complex application and maintenance updates.

Must haves:

2+ -Strong knowledge and experience - UNIX/Linux/Solaris/Windows

2 +Strong knowledge and experience: JBOSS, WebLogic,

3+ Strong knowledge and experience - DevOps Methodology & Tools(Jenkins, Etc)

2+ Strong knowledge and experience - Cloud Technology/Azure

2+ Strong knowledge and experience - Containers: Caas, Openshift

Working Knowledge - Service Now, Incident Management, certificate renewal

Working Knowledge - Dynatrace

Working Knowledge - Autosys/Tidal software scheduling knowledge

Working Knowledge - Feedhub - (Axway) - Managed File Transfer

Programing Skills such as (Java, Python, Shell scripting, Perl)

Nice to have:

Working Knowledge - Solace & Splunk

Working Knowledge - Layer 7 of Open System Interconnect (OSI)

Jira/Confluence

Best candidate: Service now, Certificate renewal, Autosys, Devops, Feedhub

Education: Diploma or Degree - Computer Science or related field