Hardware Asset Management Consultant - 86243

Hardware Asset Management Consultant - 86243

Duration: 6 months (Possibility of Extension)

Location: Scarborough - Hybrid, 2 days in office at SCC, with Wednesday as a mandatory in office day

Working hours: 7.5 DAILY [9-5 PM, FLEXIBLE]

Role Mandate: We are seeking a hands-on HAM Consultant to lead the installation of HAM Pro plug in, implementation and ongoing optimization of ServiceNow HAM Pro, from a business perspective.

You will also lead the integration with other data sources, enable governance and controls (both preventative and reactive).

Role Responsibilities Include (but are not limited to):

• You will analyze the impacts of HAM Pro plug in to other modules in ServiceNow,

• Understand and streamline the existing processes and workflows,

• Design the new processes leveraging features and workflows in HAM Pro.

• Building dashboards and reports in ServiceNow.

• Execute Hardware reconciliation

Must-Have Skills:

• Led the business implementation / enablement of ServiceNow HAM Pro in enterprise environments.

• Proven end to end delivery of at least one full HAM Pro implementation (design build test deploy hypercare).

• Deep knowledge of ServiceNow HAM Pro tables, data model, normalization, workflows, and reporting.

• Deep knowledge of HAM Pro impacts on other ServiceNow modules such as ITSM

• Strong knowledge with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, Qualys.

• Integration experience with procurement or finance systems (i.e. Coupa).

• Experience in design and execute hardware reconciliations.

• Hands-on experience in managing asset classes such as servers, network devices, end user devices.

• Solid understanding of HAM lifecycle from ordering to disposal.

• Demonstrated process design (lifecycle, RACI, SOPs) to meet and align with audit and compliance requirements.

• Strong documentation and training skills.

• Excellent stakeholder management skills.

• Analytical mindset with clear metrics and KPI orientation.

• Experience in a highly regulated industry (i.e. banking) is an asset.

• Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).

Nice to Have Skills:

• HAM related certification is an asset.

Interviews:

• 1st round - Team Member and HM

• 2nd Round - Potential 2nd round with management