Content Editor - Expert /Content Designers - editing, rewriting, and authenticating user manuals 96842-1

Content Editor - Expert /Content Designers

Contract Duration: 6 months

Remote/Hybrid: Hybrid - In office every Wednesday and the third Friday of every month.

Location Address: 81 Bay 16th Floor

They'll be a design lead, UX visual and then content.

Job Responsibilities:

As a Digital Content Writer (Content Designer), you’re responsible for writing, editing and proofreading copy for our public-facing channels,

The main function of the Editor is to proofread and edit test materials including items, manuscripts, typeset copy, and printers' proofs for style and correctness in meeting program specifications.

• Responsible for editing, rewriting, and authenticating user manuals, application papers, product description, data sheets, and specification books.

• Receives text from internal sources and rewrites documentation in a clear and concise style.

• Improves editorial and visual standards for documents and recommends new designs, layouts and procedures as needed.

• Edits, writes and/or rewrites articles, publications, presentations, and other materials to communicate clearly and effectively research findings, technical developments, and other news and information.

Research:

· Support projects in their initial phase, conducting content strategy tasks and UX research as needed; this includes competitive research, content inventories, drafting usability questions and wire frame copy, and more

Content creation:

· Manage all facets of the editorial process throughout a project's lifecycle, which includes supporting French translation

· Write, edit and proofread original (and supplied) copy, ensuring it’s accurate, on brand and meets business objectives

· Ensure content meets The Bank's style/brand, voice/tone and quality standards; copy must be clear, concise, conversational, follows accessibility requirements and the principles of plain language, is searchable and works for all channels and viewports

· Conduct content walkthroughs with project teams and external stakeholders, such as business and marketing teams, regulatory groups and Legal

· Proactively move pages through the editorial workflow, addressing questions and feedback, collecting signoffs, authoring in our CMS and more; follow version controls for content within copy decks

· Contribute to style guide reviews/updates, and proactively work to maintain style/brand, voice/tone and quality standards amongst greater content team (senior content designer)

· Demonstrate initiative and expertise to proactively drive site-wide enhancements outside of regular project work (senior content designer)

Content authoring:

· Build pages in our CMS, performing tasks/skills consistently, accurately and independently

· Troubleshoot and address defects

· For project implementations (program launches), you may be required to provide content/authoring support during the implementation, which can include evenings and weekends

Subject matter expert and training:

· Remain current on emerging web technologies, accessibility standards, mobile applications and SEO

· Build and maintain core knowledge of The Bank's digital platforms and channels

· Help onboard and train others on Editorial workflow, content creation and CMS authoring guidelines

· Review copy decks to ensure we maintain a consistent voice and tone throughout our properties (senior content designer)

Relationships and audience:

· Foster collaborative relationships with stakeholders, always advocating for good content

· Collaborate with others to deliver sound content that meet business objectives and user needs

· Understand business strategies and audiences to ensure content alignment; determine the messaging needed to support initiatives

· Work with UX and visual design teams to develop innovative content and deliver a best-in-class client experience

What we’re looking for

· Degree in English, Marketing, Journalism or Technical Writing with strong language skills (or equivalent work experience)

· Experience in a digital marketing/editorial environment

· Excellent working knowledge of CP Style

· Experience writing marketing type content, writing for web and/or digital properties

· Excellent communication skills, both written and oral, used to liaise with and present your content to stakeholders

· Tech savvy and open to learning new technologies, such as Adobe Experience Manager (AEM) CMS, Confluence/Jira

Must Have Requirement:

1. • 3-5 years related experience.- content editor /content design/UX writing/editorial environment

2. Excellent working knowledge of CP Style

3. Experience writing for web and/or digital properties

Nice to Have:

• Previous banking experience

• Experience with AEM or similar CMS

• Familiarity with enterprise project methodologies and publishing/workflow tools

• Previous experience working with cross-disciplinary teams of UX and Creative Designers, Content Strategists, Product Design Leads and more

• Familiarity with the principles of content strategy and inclusive writing

• Familiarity with WCAG 2.0 Accessibility Standards and plain language principles

• Working knowledge of SEO and user experience

• Jira/Confluence

Education/Experience:

• Bachelor’s degree in Journalism or related field (e.g. English, communications)