CCI Amazon Connect Operational Engineer (CCaaS Developer) - 5398

CCI Amazon Connect Operational Engineer (CCaaS Developer) - 5398

Duration: 6 months (possibility of extension)

Location: Remote

We have an immediate requirement for an CCaaS developer under Contact Centre Infrastructure (CCI). This role will be within the CCI Operations development team which is accountable for continuous service improvement to Amazon Connect.

We are seeking a highly skilled Operational Engineer with expertise in Amazon Connect and AWS infrastructure to join our dynamic team. The ideal candidate will play a crucial role in managing, optimizing, and securing our cloud-based contact center and associated AWS services. The individual will have an in-depth knowledge of cloud contact center technologies, development skills and a broad understanding of enterprise infrastructure needed to address security, stability, and supportability of services.

Responsibilities:

• Design, implement, and maintain Amazon Connect environments and associated AWS services
• Configure and optimize Splunk for log management and analysis
• Set up and maintain CloudWatch monitoring and alerting systems
• Manage and troubleshoot Kubernetes clusters for containerized applications
• Implement and enforce security best practices and governance policies across AWS infrastructure

Skills:

• 5+ years of experience in cloud infrastructure management, preferably with AWS
• Strong knowledge of Amazon Connect and its integration with other AWS services
• Proficiency in scripting languages (e.g., Python, Bash) and infrastructure-as-code tools (e.g., Terraform, CloudFormation)
• Experience with CI/CD tools and methodologies (e.g., Jenkins, GitLab CI)
• In-depth knowledge of Splunk for log management and analysis
• Expertise in CloudWatch monitoring and alerting configuration
• Hands-on experience with Kubernetes cluster management and containerization
• Strong understanding of security best practices and governance in cloud environments
• Excellent problem-solving and communication skills
• Experience in application development lifecycle: Agile Scrum
• Bachelor's degree in Computer Science, Information Technology, or related field