Business Support Analyst to support sales and service employees within the Wealth Management LOB - 87866

Business Support Analyst to support sales and service employees within the Wealth Management LOB - 87866

Line of Business: Wealth Management

Duration: 5 months

Working hours: 9:30 am - 6:00 pm

Location: Hybrid - Downtown Toronto [In office Once a month mandatory, but may have to come in for other events/teambuilding]

Hourly Pay Range: $21/- to $29/- per hour

Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.

Role Responsibilities Include (but are not limited to):

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Provides advice and guidance to assigned business/group on implementation of solutions.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Builds effective relationships with internal/external stakeholders.

• Ensures alignment between stakeholders.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Leads and participates in team projects, keeping up to date on new initiatives and processes.

• Executes work to deliver timely, accurate, and efficient service.

• Provides coaching guidance to junior team members.

• Analyze data and information to provide insight and recommendations.

• Provides first point of contact operational support to internal business partners and end clients.

• Provides excellent service and support for all in-scope business groups, products, policies, and procedures.

• Maintain solid knowledge within subject matter specialties.

• Notifies and provides regular updates on operational issues to business partners.

• Ensures Incident Management Processes are followed.

• May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

• Supports the development of tailored messaging, which may include writing, editing and distributing communications.

• Organizes work information to ensure accuracy and completeness.

• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

• Focus may be on a business/group.

• Thinks creatively and proposes new solutions.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works mostly independently.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• PC skills (MS Word, Excel, PowerPoint) - Good.

• Knowledge of the business/group processes/procedures/tools/technology - Good.

• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

• Specialized knowledge from education and/or business experience.

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem solving skills - In-depth.

• Influence skills - In-depth.