Business Analyst to be responsible to support the enhancement of applications that enable and deliver solutions for Technology Services business partners.

12 Month Contract

Downtown, close to Union Station

4 days on-site

Our client is looking for a Business Analyst where you will be part of the Technology Services team within the Technology Division. In this dynamic role, teamwork will be the key to your success as you work collaboratively within a cross functional team such as Product Owners, Product Engineers and vendor consultants. You will be supporting and enabling our IT Service Management, Real Estate Operations, People & Culture and End User Technology processes within ServiceNow along with other processes enabled by ServiceNow. as required.

What you will do

• Engages business clients to elicit business requirements and understand business objectives
• Produces business analysis related documentation, including (functional and non-functional) requirements & user stories, current and future state processes and workflows, and solution specifications to a high quality standard
• Manage and assist in analysis, system configuration, and support activities for ServiceNow
• Conceives, proposes and facilitates the selection of viable functional solution alternatives
• Works with external development resources and external vendor consultants to ensure that solutions being delivered meet business intent and provide business value
• Manage system administration tasks including user management, workflow optimization, troubleshooting, and platform enhancements.
• Assist in performing integration efforts between business applications (including Workday, , Azure and SailPoint), ensuring seamless data flow and process alignment.
• Demonstrates requirements traceability and, where appropriate, leads the User Acceptance phase of initiatives (define strategy, plan, approve test cases, oversee execution). Works with Business, Developers and QA to ensure built solutions meet stated requirements.
• Analyze and perform minor configuration changes related to security, workflow and reporting to meet business needs
• Participates in the initiation and planning of projects - including facilitating the definition of objectives, scope, and deliverables as well as providing Business Analysis work estimates.
• Contributes to the operation and improvement of the delivery team
• Support operational readiness, including impact analysis and documentation of process changes.
• Perform hands-on configuration testing, validation, and troubleshooting to ensure platform changes function as intended.
• Accountable for the coordination, planning and support of User Acceptance Testing (UAT) as well as obtaining UAT sign off from business users

What you will need

• University degree or equivalent experience (Business/Finance, Financial Mathematics, Computer Science, Engineering)
• Minimum 5 years’ experience in business analysis with a focus on enterprise systems and technology platforms.
• Minimum 3 years’ experience working on complex, cross-functional initiatives in an analyst capacity.
• Demonstrated hands-on experience with ServiceNow, including system administration, configuration, and integration.
• Excellent communication skills (verbal and written)
• Ability to prioritize, coordinate and complete tasks to meet deadlines
• Ability to work independently and in a team environment, collaborating effectively with business, delivery and technology partners
• Excellent understanding of techniques and tools pertaining to the planning, analysis, design, development, testing, deployment and maintenance of technology solutions
• Certified Business Analyst Professional (CBAP) or equivalent is an asset.
• Project Management Professional (PMP) or equivalent is an asset.
• Previous coding experience is an asset
• Excellent knowledge of software systems and ability to specify user needs.
• Robust understanding of agile delivery methodologies
• Ability to build and maintain strong working relationships with multiple levels of clients, team and partners.
• Excellent analytical and problem-solving skills
• Experience with the following technologies is an asset: Anaplan, Microsoft Power BI, Excel Power Pivot, Snowflake, Agentic coding etc.