Banking Business Systems Analyst - Improving Process Efficiency 96755-1

Position Title: Business Systems Analyst - Entry

Line of Business: Process & Change Management, Retail Account Services, Retail Operations

6 months

Remote/Hybrid: Hybrid - Every Thursday

Office Location: 81 Bay 28th Floor

Work Schedule (hours per week, start time): 37.5 Hours/week, 8-4 or 9-5 Monday to Friday

Job Description:

The Process & Change Management group is accountable for the overall change approach, roadmaps, and implementations of both internal and partner led initiatives. This role will support the Retail Account Services portfolio. The Senior Analyst, Business Analysis is accountable for providing business identification and consultative support relative to the development, analysis and identification of process changes. The incumbent will proactively analyze and recommend enhancements to the existing business processes; clearly communicate rationale and negotiate solutions which will enhance operational effectiveness and the client experience.

• Analyzing Business Requirements - Research and analyze specialized information and recommend solutions to issues and problems that arise during the ongoing operation of business

• Improving Process Efficiency - Identify, develop and implement routine operational process enhancements to increase the efficiency of the department

• Provide Process Consultation - Assess the impact, effectiveness and feasibility of proposed change decisions and present recommendations to Senior Management to provide a perspective on the impact of change on the business

• Create Presentations to Share Information - Prepare and present reports to Management to keep them informed of the status of the projects, communicate upcoming changes and/or present recommendations

• Time Management and Accountability - Ability to meet very tight deadlines through effective prioritization. Ability to work independently with little direction in a fast paced, high pressure environment.

Must Have Requirement:

1-2 years of experience

• Demonstrated experience writing, version controlling, and rolling out SOPs, including review/approval workflows (e.g., SharePoint + Power Automate) and audit readiness

• Proven ability to run workshops with SMEs, map as is/to be (Visio/BPMN), and negotiate changes with stakeholders and leadership.

• Experience with QA/testing of procedures, control design, and regulatory/compliance follow through (e.g., PCI, internal audit remediation).

• Ability to produce impact assessments, training, and management ready presentations that drive adoption.

Nice to Have:

• MS Visio (BPMN), SharePoint (sites/wiki), Power Automate (approval flows), advanced Excel/Minitab for analysis and QA

• Lean Six Sigma (FMEA, root cause), BPM program exposure, workshop facilitation techniques.

• Prior retail banking operations (Retail Account Services or adjacent), PCI/compliance experience in payments.

• Change management methodologies and governance

Soft Skills:

• Track record of working independently in fast paced environments, prioritizing deliverables to meet tight deadlines.

• Experience delivering training and change communications to end users and leadership