{Ft. St. John} Intermediate Service Desk Analyst to provide Infrastructure (Server, Azure) and Hardware support

Our client is seeking a Intermediate Service Desk Analyst to provide Infrastructure (Server, Azure) and Hardware support

Candidates must be located in Ft St John, BC. Role will be a combination of on-site, in-office and remote work. Some travel around the Ft St John area required. Will require own vehicle with insurance appropriate to business use

Must haves:

• 3+ years of experience in a Service Desk or Deskside Support role with a focus on Infrastructure and Hardware support
• Experience with Windows 10, Windows Server 2016/2019, MS Azure and Microsoft Active Directory.
• Experience in Virtualization - MS Hyper-V, VMWare and Microsoft Full Product Suite
• Will require own vehicle with insurance appropriate to business use

Nice to haves:

• Excellent written and verbal communication skills
• Microsoft Certifications, and related industry technical certifications
• Ability to remain calm and work efficiently in stressful circumstances.
• Time management, and the ability to work with minimal supervision.
• A combination of education and experience will be considered.

Responsibilities:

• Delivery solutions to our Small to Mid-sized business (SMB) with a strong focus on client care, timelines, and KPI deliverables.
• Responsible for liaising with businesses, leaders, users, and co-workers to provide technical support on complex issues related to our client’s various infrastructure environments.
• Support the Account/Project management office in proposing and developing the “right” solution for the client.
• Investigate, troubleshoot, problem solve and the resolution of technical infrastructure related issues, and providing third level support including root cause analysis testing and documentation.
• Plan/setup/configure/deploy/troubleshoot desktops, servers, networks with a focus on cloud services such as Azure and O365 as well as servers and storage.
• Build and maintain in-depth knowledge of ESW IT services and offerings.
• Develop and update technical documentation including system configurations, application integration, etc.
• Follow change management procedures when deploying changes to the varying environments.
• Provide remote or on-site client support to specified clients.
• Assist with planning or implementation of small to complex projects.
• Maintain client commitments related to service delivery requirements.
• Formulate and define the objective and scope based on the clear understanding of the client’s business’ requirements and needs.
• Assist in the development and delivery of automated managed service products.
• Contribute to transformative activities from the Project team to Operations team.
• Perform other duties when assigned.