Description
As our new Supply Chain Specialist, you will be responsible for managing end-to-end logistics and customer service operations across the Americas region. You will ensure smooth coordination between internal teams, transport partners, and customers – directly contributing to service excellence and operational efficiency.
Working closely with commercial, production, and supply chain teams, you will oversee the execution of customer orders from receipt to delivery. You will also support both short- and long-term planning processes to ensure regional operations remain aligned and high-performing.
You’ll play a central role in communication, data management, and decision-making – continuously improving processes and championing customer satisfaction across the region.
Some of your key responsibilities:
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Manage logistics operations and customer service for the Americas region.
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Oversee all aspects of customer orders, including ERP updates, documentation, and coordination.
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Collaborate with internal departments and transport partners to ensure timely and compliant deliveries.
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Contribute to Sales & Operations Execution (S&OE) and Sales & Operations Planning (S&OP) processes.
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Develop and implement administrative processes to support customer service and logistics teams.
What do I need to be successful in this role?
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Proven experience in supply chain or logistics, ideally within a manufacturing or chemical environment.
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Knowledge of ERP systems (ideally M3) and proficiency in Excel for data analysis.
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Fluency in both French and English, written and spoken – bilingualism is essential.
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Strong problem-solving, communication, and customer-focused skills.
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WHMIS training and/or relevant logistics certifications are an asset.
What’s in it for me?
A competitive salary alongside inclusion in our company bonus scheme. Our Group Staff Bonus & Profit Performance Pay scheme reinforces Scott Bader’s core principle of working together toward a common goal and sharing in our success.
Enhanced employer pension contributions.
Private medical insurance, plus a variety of discounts and employee benefits.
23 days of annual leave plus public holidays.
One fully paid day per year to complete volunteering work of your choice. Additionally, if you fundraise for a cause close to your heart, we’ll match your fundraising up to $1,396 per year.
About our Drummondville site:
Located in the heart of Québec, our Drummondville site is a dynamic hub for innovation and manufacturing within the Scott Bader Group. With easy access to major transport routes and a vibrant local community, it offers a rewarding work environment and a great quality of life.
Who are Scott Bader?
Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives, and functional polymers. Established in 1921, we have over a century of expertise in manufacturing high-quality, innovative products for a range of international markets. Today, Scott Bader employs 800 people across 7 manufacturing sites and 18 offices worldwide.
We continue to expand globally, with recent growth in North America, India, Japan, and Australia, while maintaining our reputation for innovation, quality, and technical excellence.
Scott Bader is different from most companies. In 1951, we became the first UK company to obtain a Common Ownership Certificate when the Bader family transferred their shares to the Scott Bader Commonwealth Limited. In simple terms, this means Scott Bader colleagues collectively own and are responsible for the company’s success and wellbeing.
Diversity & Inclusion
Our goal is to create a welcoming environment for everyone, where all people are treated with respect. We value fresh perspectives, encourage innovation, and foster a workplace where everyone can speak freely and deliver high-quality service.
