Description
We require all our head office associates to be proficient in French, spoken and written.
Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Under the direction of the department manager, the Technician, Deployment has the mandate to coordinate and execute deployment activities, supervise the work of third-party service providers, provide technical expertise in projects, and contribute to store support to carry out impeccable customer service. The incumbent must provide technical support for office automation such as software, operating systems, and mobile devices.
Your role
Provide post-implementation support after deployment
Supervise the work of service providers
Coordinate activities between the service provider(s) involved in the deployment, in-store contacts, and the relevant IT service center
Contribute to store support to provide impeccable customer service
Ensure and maintain a high standard of customer service Manage escalations with users and senior management
Provide support to users on getting started with IT equipment, mobile devices, and software
Handle incidents and follow-up on service requests
Ensure the maintenance, administration, and security of equipment
Write procedures and various technical documents
Monitor problems and escalations with customers and suppliers
Carry out inventory management with third-party vendors
The qualifications we are looking for
College diploma (D.E.C.) in Computer Science or the equivalent
3 to 5 years of experience as a computer technician
Bilingualism (Québec only)
Practical knowledge of Lenovo, Dell, HP, and Microsoft products
Knowledge of retail and distribution (an asset)
Writing skills (reports, standards, and procedures)
Excellent technical knowledge on PC
Knowledge of the Office Suite, Windows 11, Active directory, Outlook, and Citrix Team and leadership spirit
Ability to work under pressure
Ability to popularize and communicate knowledge
Ability to learn new systems
Easily adaptability to changes
Sense of organization, service, and concern for quality
Autonomy and initiative
Experience in diagnosing and troubleshooting hardware: PC (HP, Lenovo), laptops (HP, Lenovo), printers (HP, Xerox, Lexmark)
By joining the RONA family, you’ll enjoy many benefits, such as:
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Electric car charging stations
- A fitness centre, sports activities, and showers
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
