Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
We are seeking a Final Mile Planner to support the planning and execution of final-mile deliveries. This role is critical to ensuring on-time, accurate, and customer-focused delivery execution. The Final Mile Planner serves as the first point of contact for stores on all final-mile delivery matters and works closely with final-mile carriers, transportation partners, distribution centers, and internal planning teams. This is a hands-on, execution-focused role with strong exposure to transportation planning, carrier management, and customer experience.
We are seeking a Final Mile Planner to support the planning and execution of final-mile deliveries. This role is critical to ensuring on-time, accurate, and customer-focused delivery execution. The Final Mile Planner serves as the first point of contact for stores on all final-mile delivery matters and works closely with final-mile carriers, transportation partners, distribution centers, and internal planning teams. This is a hands-on, execution-focused role with strong exposure to transportation planning, carrier management, and customer experience.
Duties & Responsibilities:
• Plan and execute daily outbound final-mile delivery planning
• Assign deliveries to approved carriers based on service type, capacity, geographic coverage, and delivery commitments
• Validate delivery details including customer address, delivery window, service level (curbside, in-home, white glove), and equipment requirements
• Release delivery plans accurately and on time to carriers and distribution centers
• Monitor day-of-delivery execution and proactively identify and mitigate service risks
• First level of escalation for stores and carriers regarding final-mile delivery execution.
• Acts are primary contact to support coordinator and inquiry volume.
• Assist with responding to store inquiries related to delivery status, delays, reschedules, and order-related issues
• Communicate delivery updates, exceptions, and resolutions clearly and professionally
• Partner with internal and external teams (operations, transportation, customer care support) to resolve store escalations efficiently
• Serve as the day to day operational contact for assigned final mile carriers
• Communicate delivery expectations, route details, service standards, and special handling requirements
• Address carrier inquiries related to accessorial, documentation, and delivery execution
• Escalate capacity constraints, service failures, safety concerns, or compliance issues to leadership as required
• Manage delivery exceptions including missed deliveries, Not-At-Home, damages, shortages, and unsuccessful delivery attempts
• Assist with weekly review and follow-up of open delivery claims through to resolution
• Review unsuccessful deliveries and take appropriate corrective action
• Track and monitor delivery performance metrics including on-time delivery and completion rates
• Identify recurring service or execution issues and support root-cause analysis and corrective actions
• Support continuous improvement initiatives including route optimization, process enhancements, and service reliability improvements
• Utilize transportation management systems (TMS), dispatch platforms, and reporting tools to support planning and execution
• Add in any other tasks assigned by manager to meet business needs
Qualification Standards:
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent communication, organizational, and time-management skills
• Ability to work independently and collaboratively across cross-functional teams
• Demonstrated ability to manage exceptions, make decisions, and communicate clearly under pressure
• Comfortable engaging with stores, carriers, and internal stakeholders
• Willingness to work extended hours or adjusted schedules as required by the business
• 1-3 years of experience in transportation planning, logistics coordination, or final-mile delivery operations
Preferred
• Working knowledge of final-mile delivery models and service types (curbside, threshold, white glove)
• Experience working with transportation management systems (TMS), dispatch, or routing platforms preferred
• Strong proficiency with Microsoft Excel and operational reporting tools preferred
• Experience managing carriers and resolving delivery exceptions or claims preferred
Salary range : 52 223$ to 90 519 $
* For the purposes of pay transparency, the compensation indicated does not include allocated amounts associated with fringe benefits, retirement plan contributions, or vacation entitlements.
By joining the RONA family, you’ll enjoy many benefits, such as:
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that’s involved in the community
And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
