Manager, Learning and Development

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Overview

The Manager, Learning & Development (L&D) is responsible for the design, delivery, and oversight of employee training programs across RONA’s corporate stores and support functions. Reporting to the Senior Director, Talent, Culture and Learning, this role manages a team of Senior Training Advisors and a Senior Instructional Designer. The Manager ensures training initiatives are prioritized and executed effectively, balancing departmental requests with corporate priorities such as new system implementations, mandatory training, and enterprise-wide initiatives. The role also establishes and enforces training governance to ensure consistency, compliance, and alignment across all learning activities.

Key Responsibilities

Training Strategy & Prioritization

• Manage and prioritize training requests from business units while aligning with corporate projects and compliance requirements.

• Lead the annual Spring readiness strategy, roll-out and coordination, ensuring employees are equipped with the product knowledge and customer service skills needed for peak season.

• Ensure strong focus on product knowledge and customer service training to support frontline excellence.

• Own the corporate training programs, policies, and calendar.

Program Design & Delivery

• Oversee the design, curation, and implementation of technical and non-technical training programs.

• Contribute directly to the design and roll-out of select high-impact training initiatives, ensuring quality and consistency.

• Maintain a central library of learning resources and ensure content quality, consistency, and alignment with business needs.

• Support the development of structured learning paths that promote continuous employee growth.

Partnerships & Vendor Management

• Partner with key internal and external stakeholders to identify learning needs and deliver effective solutions.

• Manage vendor relationships to source and implement relevant training programs and digital content.

• Support internal customers by providing tools, templates, and best practices to strengthen training delivery.

Learning Operations & Continuous Improvement

• Oversee multiple learning systems and platforms, including Workday Learning and Axonify to ensure smooth delivery, reporting, and learner experience.

• Track and analyze training metrics to measure impact, compliance, and business alignment.

• Introduce innovative learning methods and recommend improvements to enhance efficiency and effectiveness.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business, or related field required; Master’s degree an asset.

• 7-10 years of progressive experience in Learning & Development.

• Proven experience leading a team of L&D professionals.

• Advanced project management skills; able to lead complex, multi-stakeholder initiatives, and demonstrated ability to balance competing priorities.

• Strong knowledge of learning systems and platforms, digital learning technologies, and emerging trends.

• Track record of designing and delivering impactful training programs.

• Familiarity with learning design methodologies with a focus on micro-learning and adult learning principles.

• Strong analytical skills with the ability to link training outcomes to business KPIs.

• Excellent communication in French and in English, collaboration, and stakeholder management skills, including vendor management.

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children

• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

• Electric car charging stations

• A fitness centre, sports activities, and showers

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

• Career growth opportunities within the company

• An inclusive and safe working environment

• Promotion of work-life balance

• An employer that’s involved in the community

• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.