Inside Specialist, National Account PRO (Hybrid, Etobicoke - Martin Grove, ON)

This position requires 2 to 3 days on-site presence, Monday to Friday during daytime hours, at our head office in Martin Grove.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

The Inside Specialist, national account plays a leading role as RONA’s representative and establishes direct contact with Association members with whom we negotiate national agreements on our products and services. They must build a relationship of trust and support them in their purchasing process by identifying internal partners who can assist them according to their needs. They ensure clear communication of the details of the master agreements and the benefits associated with them.

• Work closely with the National Account Managers to initiate direct approaches and build relationships of trust with Association members.

• Understand the master agreement and the products offered.

• Promote our various products and advantages by phone so that members begin sourcing from RONA.

• Provide customer support to help clients purchase the desired products.

• Identify the appropriate internal partners to delegate local sales opportunities.

• Be responsible for communicating the main clauses and discounts granted to the client’s account to all the stakeholders include in the relationship with the member.

• Ensure that the information in the CRM is accurate to facilitate contact by our internal partners (store and external sales team).

• Assign members (PRO clients) to the right internal resources in Salesforce (CRM).

• Has more than 3 years of experience in inside sales role and solution selling over the phone.

• Possesses strong communication and interpersonal skills.

• Is committed to achieving key performance indicators by identifying and leveraging new opportunities.

• Knowledge of customer relationship management platforms such as Salesforce - an asset.

• Able to work independently to achieve objectives and effectively as part of a team.

• Respects deadlines, pays attention to detail, and demonstrates strong organizational skills.

• Adapts well to a constantly evolving business environment

By joining the RONA family, you’ll enjoy many benefits, such as:

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

• Career growth opportunities within the company

• An inclusive and safe working environment

• Promotion of work-life balance

• An employer that’s involved in the community

• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.