Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Job Title: Area Manager Store Operations Support
Location: District of Québec city including Chicoutimi and Alma.
Role Overview
The Area Manager Stire Operations Support acts as a strategic business partner to store leadership teams, ensuring efficient daily operations and providing technical and procedural support for retail systems, tools, and processes. This role drives operational excellence, supports technology adoption, and ensures compliance with corporate standards.
Key Responsibilities
1. Change Management Leadership
Support the rollout of new initiatives, processes, and technologies across the district.
Act as a change champion by communicating updates and ensuring smooth adoption.
2. Technology & System Support and Training
Maintain and troubleshoot POS systems, self-checkout, and other retail tools.
Train store associates on operational systems and maintain updated user guides.
Serve as the first point of contact for system-related issues and escalate as needed.
3. Operational Process Support
Ensure smooth day-to-day front-end and back-end operations and compliance.
Identify process gaps and recommend improvements for execution efficiency.
Monitor adherence to corporate operational standards.
4. Inventory Accuracy & Stockroom Operations
Oversee receiving, unpacking, and processing of deliveries to maintain inventory accuracy.
Support stores in implementing best practices for stockroom organization and flow.
5. Equipment and Asset Management
Ensure stores have all required equipment and devices (e.g., Zebra scanners, printers, Wi-Fi) to operate effectively.
Liaise between store operations, corporate teams, and IT for timely resolution of equipment issues.
Key Performance Indicators (KPIs)
CTRL Unlocks
Web SLA
Web Cancellation Rate
% Return
NPS (Net Promoter Score)
CTRL Hole
Certification Rate
Qualifications
Education:
Post-secondary education in Business, Operations Management, or related field (or equivalent experience).
Experience:
Minimum 3-5 years in retail operations or systems support.Experience with POS systems and retail technology preferred.
Skills:
Strong technical troubleshooting and problem-solving abilities.Excellent communication and training skills.Ability to manage multiple priorities and influence without direct authority.
Proficiency in MS Office and retail systems.
By joining the RONA family, you’ll enjoy many benefits, such as:
A childcare centre that can accommodate up to 78 children (Remove if not applicable)
A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations (Remove if not applicable)
Electric car charging stations (Remove if not applicable)
A fitness centre, sports activities, and showers (Remove if not applicable)
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that’s involved in the community
And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
