Description
We are looking for a Receptionist!
Job Description:
Ripplecove Hotel & Spa, a prestigious establishment located on the shores of beautiful Lake Massawippi, is seeking a dynamic and passionate Receptionist to join our welcoming team. Reporting to the Front Office Manager, the Receptionist will play a central role in the guest experience by providing outstanding service throughout reservations, check-ins, and check-outs. The ideal candidate will have a strong sense of hospitality, excellent communication skills, and a genuine passion for customer service.
Responsibilities:
- Warmly welcome guests and provide exceptional service from the moment they arrive;
- Manage reservations, arrivals, and departures efficiently and professionally;
- Respond promptly and courteously to inquiries by phone, email, or in person;
- Anticipate guest needs and deliver personalized service to ensure guest satisfaction;
- Coordinate with other hotel departments to ensure a seamless guest experience;
- Promote hotel services, local attractions, and regional activities to enhance the guest stay;
- Maintain cleanliness and organization of the reception area.
Requirements:
- Bilingualism in French and English required;
- Minimum of one year of prior experience in a similar role preferred;
- Education in hospitality and/or relevant experience is an asset;
- Knowledge of the region and local tourist attractions is an asset;
- Proficiency with computer software such as Microsoft Office Suite, PMS (Hotello is an asset);
- Excellent verbal and written communication skills;
- Ability to work independently as well as part of a team in a dynamic environment.
Benefits:
- Peaceful and enchanting work environment on the shores of Lake Massawippi;
- In-house training and opportunities for professional development;
- Free indoor parking;
- Temporary accommodation available depending on availability.
