Chief Agents

Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

• Ensure the quality of service provided by the clinic agents
• Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
• Manage the CNESST/SAAQ schedules of the clients
• Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
• Manage the therapists' schedules according to the standards
• Manage the schedule of the agents
• Fax all authorization requests and reports, documents to physicians, etc.
• Perform secretarial duties
• Answer the phone, inform clients about services offered, schedule and confirm appointments
• Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
• Balancing weekly transactions
• Follow-up on accounts receivable and client absence fees
• Support the clinical director in various cases

• Help improve people's lives at work
• Be able to express your ideas and share your opinions
• Move upwards in a growing company that challenges you every day
• Celebrate success in different ways: Holidays, happy hour, team activities, etc.
• Be authentic with your colleagues and have fun at work
• Work in an inspiring environment
• Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.

• Excellent knowledge of computer tools
• Experience in team supervision
• Strong sense of customer service
• Training or experience in customer service, an asset
• Secretarial diploma, an asset
• Excellent communication skills
• Excellent oral and written French, fluency in English an asset
• Good learning skills
• Enjoys working in a team environment
• Experience in the health field, an asset