Benefits
Description
This important health care organization, located in downtown Montreal, is currently looking for a person who enjoys contact with people to fill a position of user and training support. This person will be responsible for providing support to users and resolving technical issues. He/She also plays a role in the training of the systems and applications used.
Responsibilities
- Provide application support to internal and external users;
- Diagnose and resolve technical issues related to software, hardware, and network connectivity;
- Manage the ticketing system to track, prioritize and resolve support requests;
- Participate in the development and implementation of training programs;
- Train users on the use of systems, office automation applications and business applications;
- Create and update technical documentation and user guides;
- Collaborate with other members and teams to improve products, services, procedures, etc.
What is offered to you
- 35-hour schedule/week;
- Day 1 group insurance, paid at 100%;
- 10 days of personal leave, with pay if not taken;
- 3 weeks of vacation/year;
- Defined benefit pension funds;
- Employee Assistance Program;
- Training and professional development opportunities.
Want to leverage your desire to help people and your technical skills? Give us the privilege of getting to know you!
Read more
Work environment
Requested skills
Requirements
- Degree in computer science, information technology or a related field;
- Between 3 to 5 years of experience in a similar position;
- Fluency in French;
- Ability to perform 2% of tasks in English (technical support to English-speaking members);
- Proficiency in the Windows operating system and common office applications (Microsoft Office suite, Microsoft Dynamics, etc.);
- Experience with ticketing systems (C2, Jira, etc.);
- Experience in writing documentation and user guides.
Skills in demand
- Excellent organizational and priority management skills;
- Ability to work independently and as part of a team;
- Customer service and problem-solving focused;
- Good interpersonal skills, courtesy and sociability.
Requirements
Level of education
Professional
Work experience (years)
3-5 years
Written languages
Fr : Advanced
En : Intermediate
Spoken languages
Fr : Advanced
En : Intermediate
