Client Services Manager

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When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Job Description:

Parsons is seeking a motivated and client-focused Client Services Manager to join our Infrastructure team in Manitoba. In this role, you will be responsible for managing and strengthening relationships with key clients, ensuring their needs are met, and driving the success of infrastructure projects across the region. As the primary liaison between clients and internal teams, you will oversee service delivery, resolve challenges, and identify opportunities to enhance client satisfaction and project outcomes. This position offers the opportunity to work on impactful projects that shape the future of Manitoba’s infrastructure.

What You'll Be Doing:

• Serve as the main point of contact for clients, ensuring clear communication and alignment of project goals.

• Collaborate with internal teams to deliver tailored solutions that meet client needs and exceed expectations.

• Monitor client accounts, analyze feedback, and proactively address concerns to maintain strong relationships.

• Develop strategies to improve client retention, satisfaction, and overall service delivery.

• Identify opportunities for business growth and work with leadership to expand Parsons’ presence in Manitoba’s infrastructure sector.

• Ensure projects are delivered on time, within scope, and in alignment with Parsons’ high standards of quality and professionalism.

What Required Skills You'll Bring:

• Demonstrated ability to make strategic decisions, influence outcomes, and proactively identify client needs to strengthen relationships and uncover growth opportunities.

• Solid understanding of project management principles and methodologies, with prior experience managing complex infrastructure projects.

• Knowledge of industry practices, regulations, and the design process for infrastructure projects.

• Proven ability to manage interdisciplinary teams, mentor professionals, foster collaboration, and navigate change management effectively to drive team success and project outcomes.

• Strong written and verbal communication abilities, including preparing reports, presentations, and correspondence, as well as engaging in public meetings and negotiations to support client and stakeholder collaboration.

• Skilled in managing disputes professionally and constructively, ensuring positive outcomes while maintaining strong client and team relationships.

• Exceptional ability to manage multiple tasks and priorities efficiently, with a focus on delivering high-quality results that align with organizational goals.

• Experience working with Indigenous communities, demonstrating cultural sensitivity, collaboration, and the ability to build meaningful partnerships.

What Desired Skills You'll Bring

• Experience working with Indigenous communities, demonstrating cultural sensitivity, collaboration, and the ability to build meaningful partnerships.

Education and Typical Experience:

• CAPM/PMP certification or eligibility to obtain within 6 months.

• 5+ years of related work experience.

• A broad general technical and business background.

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions-and to help them see what's next!

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

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