Application Engineer

Salary: Based on profile and experience.
Flexible schedule: Annualized on a 37.5-hour basis, Monday to Friday, with the possibility of remote work.
Vacation: 8%.
Benefits: Group insurance, 24/7 telemedicine, RRSP/DPSP with employer contribution, employee assistance program. Contribution to resolving technical or contractual issues.
Well-being: Social activities and access to sports facilities.

The Application Engineer is both:
A credible technical reference for demanding OEM customers,
A solution-oriented business development contributor,
An operational coordinator ensuring a clear understanding of customer needs.

They manage their accounts end to end: needs analysis, pre-engineering, costing, contract review, customer follow-up, and retention.

Main responsibilities

OEM customer account management and development
Act as the main point of contact for strategic OEM customers.
Build and maintain trusted relationships with key stakeholders (engineering, procurement, project management).
Develop an in-depth understanding of customers’ technical, operational, and economic challenges.
Identify opportunities for new projects, repeat business, or solution optimization.
Actively contribute to revenue growth within assigned accounts.
Conduct customer visits (Quebec / Canada / occasionally out of province).

Application engineering and pre-project phase
Analyze customer specifications and functional requirements.
Propose adapted, realistic, and industrializable technical solutions.
Carry out pre-engineering: architecture, operating principles, technical orientations.
Participate in estimating costs, timelines, and technical constraints.
Prepare and structure technical documentation for bids.

Quotations, contracts, and project launch
Prepare technical and commercial quotations.
Participate in technical negotiations and clarifications with customers.
Lead contract review after order intake.
Define or adjust the preliminary schedule in line with internal capacities.
Ensure commitments made are realistic and aligned with an SME environment.

Internal interface and project follow-up
Ensure clear and structured handover of information to engineering and production teams.
Act as a facilitator between the customer and internal teams.
Monitor project progress from the customer perspective (timelines, costs, changes).
Anticipate deviations and propose pragmatic solutions.

Continuous improvement and company life
Update customer and project data in the ERP / CRM.
Contribute to continuous improvement of sales, engineering, and project processes.
Participate in the company’s strategic discussions (offerings, positioning, tools).
Be proactive in an SME mindset: simple, efficient, and field-oriented.