UX Lead
National Money Mart Company
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
- Published on June 25th, 2025
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Starting date : 1 position to fill as soon as possible
Description
GENERAL FUNCTION
The UX Lead will play a critical role in elevating Money Mart's digital customer experience by shaping, refining, and optimizing post-MVPl product iterations across web, mobile, and in branch applications. Reporting to the VP of Digital Growth & Innovation, this role will work across multiple cross-functional pods-including Acquisition, Customer Experience & Transformation, and others-to ensure that what is launched is not only functional, but also emotionally resonant, frictionless, and revenue-impacting.
This individual will lead a team of embedded designers, coaching them to deliver seamless and cohesive user experiences that drive engagement, satisfaction, and ultimately, sales growth. The UX Lead will act as a design thought partner across digital and business teams and ensure that customer insights are deeply integrated into the design and iteration process.
DUTIES/RESPONSIBILITIES
- UX Strategy & Vision
- Own and evolve the end-to-end UX strategy for key digital experiences, ensuring they align with customer expectations, business goals, and digital growth
- Establish design principles and frameworks that guide consistent, scalable, and accessible experiences across platforms.
- Driving Post-MVP Excellence
- Partner closely with Product, Engineering, and Pod Leads to take MVP1 launches and elevate them into deeply engaging, differentiated experiences.
- Lead iterative cycles of testing and optimization to refine MVP features based on user feedback, analytics, and behavioral insights.
- Define clear goals for enhancements that move the needle on conversion, retention, and satisfaction.
- Leadership of Embedded Designers
- Manage, mentor, and inspire a team of UX and product designers embedded within delivery pods.
- Guide designers to champion user needs while balancing business constraints and technical realities.
- Ensure design excellence and cross-pod cohesion through regular design reviews, shared practices, and strong knowledge-sharing rituals.
- Cross-Pod Collaboration & Delivery Enablement
- Work across pods to identify high-value UX opportunities and prioritize design efforts that will unlock sales and operational value.
- Serve as a connective tissue between pods, advocating for seamless cross-journey experiences and reducing design debt.
- Collaborate with UX research, analytics, and content strategy partners to deliver holistic experiences rooted in insights.
- Continuous Improvement & Customer Centricity
- Build feedback loops to continuously understand user behavior and pain points through qualitative and quantitative methods.
- Drive a culture of experimentation and learning through design sprints, usability testing, and rapid prototyping.
- Stay current on emerging UX trends, design tools, and competitive benchmarks to keep Money Mart's experiences modern and compelling.
EXPERIENCE
- 7+ years of UX/Product Design experience, including 2+ years leading design teams or initiatives in cross-functional environments.
- Proven success iterating on MVPs or launching post-MVP2+ experiences that improved customer satisfaction and business outcomes.
- Strong portfolio demonstrating customer-centered solutions and measurable impact.
- Deep expertise in design systems, interaction design, prototyping tools (e.g., Figma, Sketch), and agile delivery environments.
- Excellent communication and facilitation skills, with the ability to align diverse stakeholders around a vision.
- Experience in financial services, fintech, or consumer retail environments preferred.
Requirements
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