UX Lead

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart-Canada’s largest non-bank branch network-and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy: Our strategy is simple-we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.

• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: UX Lead
The UX Lead plays a critical role in elevating Money Mart’s digital customer experience by shaping, refining, and optimizing post-MVP product iterations across web, mobile, and in-branch applications. Reporting to the VP of Digital Growth & Innovation, this role works across multiple pods-including Acquisition, Customer Experience & Transformation-to ensure customer experiences are functional, emotionally resonant, frictionless, and revenue-impacting. You’ll lead a team of embedded designers, ensuring cohesive user experiences that drive engagement, satisfaction, and sales growth.

What You’ll Do

• UX Strategy & Vision: Own and evolve the end-to-end UX strategy for digital experiences, aligning design principles with business goals and customer expectations

• Driving Post-MVP Excellence: Partner with Product, Engineering, and Pod Leads to take MVP launches into differentiated, engaging experiences through testing, analytics, and user feedback

• Leadership of Embedded Designers: Manage and mentor UX and product designers embedded within pods, ensuring design excellence, cohesion, and user advocacy

• Cross-Pod Collaboration: Serve as a connector across pods, prioritizing high-value UX opportunities, reducing design debt, and ensuring seamless cross-journey experiences

• Customer-Centric Continuous Improvement: Build feedback loops using research and analytics, drive usability testing and design sprints, and stay current with emerging UX tools and trends

What You’ll Bring to the Table

• 7+ years of UX/Product Design experience, with at least 2+ years leading design teams or initiatives

• Proven track record iterating on MVPs or post-MVP experiences that improved customer satisfaction and business outcomes

• Strong portfolio of customer-centered solutions demonstrating measurable impact

• Deep expertise in design systems, interaction design, and prototyping tools (Figma, Sketch) within agile delivery environments

• Excellent communication and facilitation skills, with the ability to align diverse stakeholders and teams

• Background in financial services, fintech, or consumer retail environments preferred

Education + Experience

• Bachelor’s degree in Design, Human-Computer Interaction, or related field preferred

• Experience working within agile delivery environments and cross-functional digital teams

• Demonstrated ability to mentor designers, lead design reviews, and scale UX practices across pods

Ready to lead the future of Money Mart’s digital experience and shape solutions that resonate with millions of customers? Apply today and help us transform how people interact with financial services.

#SJ