Senior Manager, Product Owner

GENERAL FUNCTION

As a Senior Manager, Product Owner, you will work with business owners and executives to drive the product vision and roadmap. You will manage and prioritize the product backlog, gather and refine business requirements, and translate them into technical specifications. Additionally, you’ll collaborate with cross-functional teams, including design and technology, to ensure smooth product delivery. This role requires managing risks, making timely decisions, and ensuring quality to deliver a successful product that meets both customer needs and business objectives.

DUTIES/RESPONSIBILITIES

• Develop a deep understanding of customer needs and market trends to inform product decisions.
• Work closely with the technology team to develop a deep understanding of product architecture and collaborate on delivering technical solutions.
• Communicate product vision and progress to stakeholders, ensuring alignment and transparency.
• Gather feedback from internal and external stakeholders and adjust the product strategy as necessary. Ensure clear communication of progress and developments.
• Collaborate with UX/UI designers to ensure a seamless and intuitive user experience.
• Align with the business on common strategies and manage cross-team dependencies.
• Foster a culture of innovation, collaboration, and continuous improvement within the product team.
• Partner and coordinate with IT, Commercial Business, marketing, ops, and other teams to prioritize, define, and execute new product launches and product enhancements.
• Translate business requirements into detailed technical specifications for the development team to implement.
• Partner with teams to gather requirements and facilitate projects using Agile methodologies.
• Co-develop user stories, with the help of a Business Analyst, and manage the backlog, creating value for both the business and our customers.
• Lead feature prioritization and backlog management to ensure the most impactful features are delivered on time.
• Lead, plan, and track the product through all phases of the lifecycle from project inception to market introduction.
• Understand the technical team’s operational process to ensure seamless delivery and support throughout all phases.
• Act as the primary contact for the IT team for information, work prioritization, and decision-making.
• Approve releases and ensure a high level of quality by working with quality assurance teams.
• Ensure compliance with industry regulations and standards, maintaining a focus on security and privacy.
• Manage and mitigate risks associated with product development and deployment.
• Work closely with Fraud, Risk, and other supporting functions to understand and help implement business process changes based on evolving needs.
• Make continuous improvements and iterations to the product to deliver both incremental revenue and enhanced customer experience.
• Help prioritize product features and enhancements based on feedback and evolving business needs.
• Contribute to and participate in steering committees to provide status on ongoing projects and production defects.
• Monitor and analyze product performance, using data to drive decisions and measure success.

EDUCATION

• Bachelor's degree in business, computer science, or a related field

SKILLS

• Proven experience as a Product Owner or similar role in product management, business analysis or management consultant.
• Experience in the Financial Services industry,
• Strong understanding of Agile methodologies and experience working in Agile environments.
• Excellent communication, presentation, and leadership skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong analytical and problem-solving skills.
• Experience with product lifecycle management, from inception to market introduction.
• Proficiency in using product management tools and software (i.e. Trello, Jira, Smartsheet, MS Project, GanttPRO)
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Customer-focused mindset with a passion for delivering high-quality products.