Description
A career as a Student - Equipment Financing in the Insurance Administration team at National Bank means providing excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships.
Your role:
Attention to detail. Customer service excellence. Highly accountable.
• Verify and ensure assets have proper insurance and registration in compliance with requirements.
• Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.
• Proactively engage with insurance agents and customers to rectify non-compliant policies.
• Address insurance and registration cancellations with efficiency, contacting customers and/or insurance agents for timely reinstatements.
• Escalate insurance delinquencies to Collections following established procedures.
• Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.
• Handle insurance-related correspondence using a variety of communication methods, including issuing letters, and final notifications.
• Provide prompt and informative responses to customer inquiries, maintaining a customer-centric approach.
• Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal from the program throughout the lease term.
Contribute as a collaborative team player, emphasizing process improvement and clear communication.
Your Team
Within the National Bank Equipment Financing sector, you are part of a team of dedicated professionals and report to the Sales Strategy Leader. Our team stands out for its collaborative spirit, data-driven approach, and commitment to continuous learning. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on topics such as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.
Basic Requirements
• Pursuing a degree or diploma in a business or finance-related field.
• Administrative experience and operational knowledge.
• Intermediate to advanced proficiency in MS Word, Outlook, and Excel; familiarity with Power BI and Salesforce is an asset.
• Availability for a 5-month term, minimum 18 hours/week.
Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Join us!
