Senior Director, Commercial Banking & Treasury Solutions

A career as a Senior Director, Commercial Banking & Treasury Solutions means playing a key role in the growth of the industry by influencing product management, customer experience, and financial performance. You will actively contribute to the transformation of banking products and services for our corporate clients.

 You will be responsible for the strategic and operational evolution of a portfolio of banking and treasury products for corporate clients. You will manage the day-to-day management activities, product innovation, regulatory compliance, as well as tools and content for clients and internal teams.

Your responsibilities:

• Develop and manage the growth strategy of the product portfolio in line with modernization ambitions.
• Oversee product roadmap, performance (KPI), profitability, and adoption by target segments.
• Manage product risks, in collaboration with regulatory and compliance teams.
• Lead internal and customer documentation, including conversational tools (e.g. chatbot).
• Manage product marketing campaigns, website content bnc.ca and sales tools (SSA, product sheets, etc.).
• Define customer acquisition and engagement targets in collaboration with the marketing and sales teams.
• Identify and correct customer experience breakdowns through digital tools and channels.
• Ensure the governance and evolution of platforms such as ICOP, in connection with multi-sector initiatives.
• Collaborate in product profitability modeling and capital analysis for strategic initiatives.
• Supervise the delivery of projects and initiatives, in collaboration with delivery managers.
• Mobilize internal expertise (marketing, IT, compliance, operations) around a common product vision.
• Represent the business unit on the Bank's strategic committees.
• Work with Treasury on deposit pricing and growth

Your team:

You will join a multidisciplinary team, committed to delivering exceptional customer experience and transforming the way things are done to meet the evolving needs of the market. You will evolve in an agile structure, inspired by interbank best practices, with clear governance and well-defined roles.

 

Prerequisites: 

• University degree in administration, finance or related field.
• Minimum of 10 years of experience in strategic management, product management, marketing or digital transformation.
• Proven experience in banking product strategy, marketing and complex project management.
• Ability to move from strategic vision to concrete delivery of high-impact initiatives.
• Engaging leadership, excellent interpersonal skills and analytical skills.

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!