Description
A career as a Chief Analyst, Governance and Business Process Support on the Capital Markets IT team at National Bank means acting as an end-to-end strategic reference for the governance, control, and evolution of critical business processes.
Through your ability to structure governance, your experience in continuous process improvement, and your in-depth understanding of Capital Markets operating chains, you have a tangible impact on overall performance, sustainable stability, and the quality of business decision-making.
Your job
- Ensure end-to-end governance of the business processes under your responsibility, including their dependencies, risks, and operational impacts.
- Meet performance and stability objectives by monitoring, analyzing, and evolving SLAs and key indicators.
- Conduct in-depth analyses of issues, incidents, and problems to identify root causes and levers for sustainable improvement.
- Ensure the coherent integration of incident, problem, and change governance into business processes.
- Influence decisions and priorities by challenging existing ways of working and mobilizing stakeholders around higher-performing practices.
- Contribute to continuous improvement by clarifying roles and responsibilities and strengthening understanding of end-to-end impacts.
Your Team
Within the Capital Markets IT sector, you report to the Senior Director. The position ensures end-to-end governance of business processes by providing an integrated view of chains, their risks, and their performance indicators. It acts as a convergence point between business, operations, and IT teams, and helps evolve governance standards and continuous-improvement practices that deliver sustainable value.
We prioritize continuous learning, notably through learning in action and participation in structuring governance and continuous-improvement initiatives. The role enables you to develop deep expertise in Capital Markets business processes, while strengthening your influence-based leadership and your structuring role in the evolution of practices and organizational maturity.
Prerequisites
- Bachelor’s degree in Computer Science, Information Technology, Administration, Finance, or a related field, or equivalent experience.
- Significant experience in business process governance, value chains, continuous improvement, or complex operations, ideally in a Capital Markets context.
- Experience monitoring operational and business performance using SLAs, indicators, and governance mechanisms.
- Strong command of incident, production support, problem and issue management concepts, as well as root-cause analysis from a business-oriented and cross-functional perspective.
- Demonstrated ability to influence, communicate, and collaborate with business and IT stakeholders in complex environments.
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
