Description
A career as a Manager in the Operations Distribution investments team - ODI (Operations investments) means working at the heart of delivering products and services to National Bank savings and investments clients.
Transferring an ODI account transfer team, which includes around 20 employees, means implementing the actions needed to deliver the service offering while respecting established quality standards and continuously improving the efficiency, productivity and profitability of your sector. It also involves engaging and maximising your employees' contribution, while ensuring their development and skills development through personalised coaching.
Your job
- Manage a team of four employees (managers and professional executives) in a context of transformation and be responsible for internal and external account transfers (mutual funds and GICs) for all types of accounts (RRSP, RRIF/LIF, TFSA, RESP)
- Manage a strategic relationship with internal and external partners in order to establish a collaborative relationship influence decisions and promote increased activity volumes
- Develop a business plan for your sector aligned with the Bank's objectives
- Implement strategies to improve operational efficiency and productivity
- Help improve operations by identifying and correcting problems
- Stay at with the latest technology and work processes to increase productivity and reduce costs
- Help your team excel by setting and following performance objectives
- Rigorously manage your budget and operational risks by complying with the standards and regulations related to your processes
- Insure compliance with service agreements and key indicators related to the experience of our clients and partners
- Motivate and help your employees progress and develop their skills
- Collaborate effectively with partners related to your department
Your team
In Operations investments, you are part of a large team reporting to it Operations. Your future Account Transfer - ODI team must keep abreast of all technological and regulatory opportunities to ensure the integration of market best practises related to mutual funds. You work with two section managers to ensure the service delivery and performance of your team.
We favour a variety of forms of continuous learning to enhance your development, including on-the-job learning, training content and working with colleagues with diverse backgrounds and expertise.
Prerequisites
- Master's degree in a related field and 4 years of relevant experience or Bachelor's degree in a related field and 6 years of relevant experience
- Operational team management experience; natural leadership skills
- Experience in simplifying and optimising processes
- Experience in planning and organising work based on volume resources and priorities
- Experience in managing operational performance (KPIs, timeframes, quality) and collective performance (synergy and teamwork)
- Communication and team engagement skills
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
