Customer Experience, Senior Director

A career as a Senior Manager, Client experience (CX) on the Client experience Leadership team at National Bank means actively contributing to a culture focused on client needs. This position allows you to have a strategic impact on the organisation thanks to your influential leadership and your ability to mobilise multidisciplinary teams in a context of transformation.

Your job

• Oversee the strategic vision of CX practise across the organisation.
• Engage stakeholders around a shared vision of the client experience.
• Influencing business lines, it and transformation teams and internal partners
• Support a team of CX specialists while promoting their development.
• Optimize CX design methodologies, tools and processes.
• Governance of CX practise, including prioritising mandates, managing capacity and measuring value delivered.

Your team

The Client Strategy Department is made up of more than 35 specialists who work agile, proactive and collaborative to seize opportunities, stay abreast of CX practises and continuously improve processes.

Our team stands out for its spirit of collaboration, openness to innovation and commitment to continuous improvement.

Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalised training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites

• Significant experience in CX strategy or transformation
• Strong ability to support, influence and mobilise multidisciplinary teams
• Motivating, resilient and inspiring leadership
• Excellent communication.

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!